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Bank sent a card I can't use

Hi all

I got a replacement bank card in the post yesterday for my current account. I go to use it in ATM and it shows I have funds at all in the account. Check my online banking and I have 2k in there so enough.

I've tweeted them and intitial tweet i state I have money in my account but not on the ATM. 4 times they ask if I have funds in account. I tell them I was declined a sale as well.

Anyone else had this issue before. What was the problem.
Mortgage free wannabe 

Actual mortgage stating amount £75,150

Overpayment paused to pay off cc 

Starting balance £66,565.45

Current balance £55,819

Cc debt free.

Comments

  • EachPenny
    EachPenny Posts: 12,239 Forumite
    10,000 Posts Combo Breaker
    Sncjw wrote: »
    What was the problem.

    The problem appears to be you've used twitter to contact your bank to discuss personal information about your bank account.

    Find a phone number for their customer services and give them a call to find out what is happening. Only staff in the telephone banking or the CS team will have acces to your account details to see what is wrong.

    Hope you get to the bottom of it.
    "In the future, everyone will be rich for 15 minutes"
  • YorkshireBoy
    YorkshireBoy Posts: 31,541 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You may have funds, but are they cleared funds? Maybe a cheque hasn't yet fully cleared?

    Perhaps the 'valid from' date is May?
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Have you activated the card....
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • Ed-1
    Ed-1 Posts: 4,022 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    McKneff wrote: »
    Have you activated the card....

    I suspect that's it.
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