Indigo Parking charge Notice HELP

paraza

Fruitcake wrote: »

You have confused things by starting another thread with this new information. I have given a detailed response to you there but have reproduced it here. However, please only post on this thread from now on.


This is my response on your other thread which you should not revisit.


Complain like mad to the hire company. I bet the Ts and Cs mention penalty charges and fines, but not parking charges from private companies. That would be like Enterprise paying a bill for a plumber's invoice for work that was never carried out, then charging you for it. They are not allowed to do it.

You must first as a priority contact your credit card provider and put the charge in dispute, as an unauthorised payment, then contact the hire company to tell them what you have done and why.

I believe they are a member of the BVRLA, (hire company trade association) and therefore they MUST follow the BVRLA guidelines that tells them to send the PCN to the hirer and NOT pay it.
You will have to do a bit of research on the BVRLA website to find the correct wording to quote, and also (I think) their chairman sent out a letter telling all members that they MUST follow this policy. Hopefully one of the regulars may be able to help with this bit.

So, contact the credit card company today, research the BVRLA requirements, then complain very forcefully to the hire company demanding a refund quoting their own trade association code of practice as for your reasons why. In addition, tell Enterprise that they had no liability themselves (unless it was a byelaws case) and by paying it they have denied you the right to appeal it which you were in the process of doing.

Was this at a railway station by any chance? If so, the owner, not the keeper or driver or hirer would have been liable as byelaws would have applied (and only for trespass, not a parking charge) so Enterprise were liable in the first place not the hirer. Point out that you were prepared to deal with this yourselves as a gesture of goodwill. Now they have lost all your goodwill as a result of their actions.

Apologies. I don't post often so I wasnt sure if the original post would be seen or not. Thanks for your help

DoaM

Your original post would be seen once you replied to it, as the time stamp would move it to near the top of the forum.

I see you've updated the other thread - AGAIN!