Abuse of Consumer Right Act 2015

bris

1telboy wrote: »

Thank you Neilmci for your reply. The websites of Citizens Advice, Which, and Moneysaver all say the following. 1. If consumer complains within 30 days of purchase then he/she is entitled to a full refund immediatly, which must be paid within 14 days. (No mention of proving/disproving a fault).
2. If consumer complains after 30 days from purchase but within the following 6 months then the retailer has to be given 1 opportunity to prove/disprove a fault.
3. If consumer complains after 30 days from purchase and after the following 6 monthe then the onus is on the consumer to prove that a fault exists.

This was ages ago, I take it you are still adamant you are right so putting the foot down until they agree with you?


It could have all been done and dusted by now if you just let them see the dam thing.