Dying Micra

Priory99

In Nov 2014 I bought a Micra with auto gearbox from Westway Nissan in Oxford. It was 18 months old and had done 14k miles. It has now done 27k miles and apparently needs a new gearbox.
Nissan have agreed to the supply of a new gearbox but will not pay the ca. £500 installation charge! I have spent 4 weeks arguing with Nissan Customer Services but they won’t budge on this. I now find out that Nissan have apparently issued Recall Notices for this problem – but I’ve never received them. Presumably they knew there was a problem when they sold it to me.

I’ve been going round the houses with customer services for a month. Their case manager was supposed to get back to me within 48 hours – didn’t happen. I’ve rung them every day and been through the whole gamut of ; case officer is away from her desk, case officer is off sick, case has been reassigned but the case officer is not available. It’s a joke. I was finally promised a written note of the rationale for refusal on Friday. It hasn’t arrived yet.

I think their response is totally unacceptable.
What do you suggest I do to get a satisfactory resolution of this? Any help gratefully appreciated.

AdrianC

There have been no autobox recalls against Micras since 2012, according to DVSA.
http://www.dft.gov.uk/vosa/apps/recalls/default.asp
That doesn't mean that Nissan haven't issued an internal service bulletin or similar technical document, but they haven't involved the government agencies in any official recall.

You have a five year old car, which would have originally had a three year warranty, so you are now two years out of warranty. You're doing well to get such a large goodwill gesture from Nissan.

Priory99

Thanks AdrianC. The Recall Notices were advised to me by the Nissan Service Manager. I did search for thembut, like you, I assume they are internal documents. Are they published anywhere?
In fact the car was exactly 4 years old when I took it back to Nissan in March. It should surely not need a new gear-box yet, especially as its auto and only done 27k miles? This is my 4th Micra and the others had done twice that when I sold them without any problems.