Unsolicited letter - Aviva?

Nasqueron

Why don't you just ring Aviva and ask them?


Just ring the number from their website



https://www.aviva.co.uk/help-and-support/contact-us/

Barney_Rubble_0403

Typing in the 0800 phone number to google search does seem to lead to Capita so it does seem to be a genuine attempt by Aviva to trace you.

lincroft1710

bodorange wrote: »

Hi moneyistooshorttomention.
I would be very interested to know the outcome, if you followed up the letter. An elderly relative has a received a similar one purporting to come from Aviva and asked for advice.
I was going to suggest they called, until they mentioned it involved Capita!
Many thanks.

Moneyistoo is no longer allowed to post on this forum

Mrsvee

I too had a letter and was dubious as the address referred to was from 30 years ago. I rang Aviva head office in London, they confirmed the letter is genuine and it was safe to call the 0800 number given. Indeed , she read the number out to me. I'll wait and see what happens, . Who knows, I may have been left a fortune by a wealthy ancestor ....or not!

MovingForwards

I had one a while back, confirmed my details and have yet to hear anything further.

As far as I was aware I had updated all my pensions but will wait to see if I hear anything else.

Mrsvee

Well, after giving them my details I did receive something from Aviva - a letterbox full of junk mail addressed to me asking if I wanted equity release etc. It appears they could be using demographic information to boost their mailing lists. I'm registered with Mailing Preference Service so I'll be giving them a call. I expect they'll make merry with my email address and mobile number too.

ST-User

My wife received the same letter. She didn't want to give her details to an unknown company but logged in to Aviva and found out that a pension from an earlier job is now with Aviva so she updated the address in the account details.

StuNeville

On August 13, '23, I received a letter from Aviva asking for confirmation of my new address based on my previous one ~ 10 years ago. I (stupidly?)  used the verificationonline .co .uk (Capita?) link to confirm.

Over the last couple of decades I'd been getting the admittedly small payment just before, or on, the 10th of every month. This payment is now five days overdue. I am particularly concerned that this is a scam of some sort; or will it sort itself out eventually?

Anyone taken that route and have experience of the result, if any?

TIA

Nearlyold

Was this small monthly amount a pension and was it paid into your account from Aviva? Which address did the letter want you to confirm,  the current one or the one ten years ago (or are they the same). CAPITA are a massive company with 61000 employees and annual revenue of 3.15 billion GBP so it would seem unlikely they'd be scamming you

JohnHappilyRetired

I had one of these letters this weekend. It referred to an address I left 30 years ago so it's a bit of a mystery. Most of the time I was at that address I was either self-employed or unemployed so would never have had any contact with Aviva or any of their associated companies. The letter says their call centre is now closed and the link they gave didn't work. The personal info they ask for seems pretty harmless so I've sent the form back to see what happens.