Virgin cabinet overfull, phone unplugged 3 times

portchieboy

So far, in 2 months or so, our landline has been unplugged at the cabinet 3 times. Each time, it seems we are away for a spell, and come back to find the phone dead.

We have been told by the engineer that it is due to overcapacity! Well thanks Virgin. Phone currently dead, and have to wait for 3 days for an engineer, and stay in 4 hours. This will be 20 hours so far that I have stayed in. Compensation, forget it....had a £3.15 refund.

I put in a complaint, got a reference, but V has not got back....that was a month ago.

Is there any magic way that I can shout at Virgin, get a guaranteed line, an apology, and some form of compensation. I cannot vote with my feet, as we do not have BT fibre, and are a long way from the nearest exchange....estimate 1Mbps at best!

[Deleted User]

You'll only ever receive "compensation" in the form of a (slightly) reduced bill. I've never heard of anyone being paid because they waited in for an engineer.

You've been told the problem is at the cabinet, so why do Virgin need access to your home?

In addition, you say an engineer has "told" you the problem is oversubscription but do you have any proof or acceptance by Virgin that this is actually the case? Why would anyone keep disconnecting your line specifically?

Certainly, I'd say there may be more to this so you should chase your formal complaint and see where it leads.

I hope you have only mentioned in your complaint the downtime.

I would not have made any unsubstantiated allegations.