Help with car problems

dacdesigns

Hi,

My dad bought a used Mondeo from a main ford dealer and its still within the 3 month warranty. Its a 2012 TDCi model however it has some very noticeable whistling coming from the turbo, there is also movement in the doors. He has taken it back and had the mechanics take a look, both have openly said to my dad that the car isn't right when they took it on a test drive but when the Manager asked them about it they sheepishly backed down and said there is noise but it's still suitable. My dad has also had several mechanic friends and even a turbo repair company all state that the turbo shouldn't be doing the noise it's making. Now I know some will say these turbo do sometimes whistle but ultimately my dad isn't happy. Also doesn't help that I had a similar issue with a Astra and had nothing but problems with the turbo further down the line.

Anyways the sales manager asked my dad what he would like to do about it so my dad asked for the car to be either fixed or ideally swapped for another model. My dad told them what he wanted car wise and they looked and found a replacement on the system and have arranged to have it moved over to the garage for him to test drive. The problem is now they want him to lose the three months finance payments hes already paid plus a grand which they say the car has de-valued since the purchase to swap. telling him he needs to go and have a independent report to say the car is faulty. Now I thought straight away when he was telling me, didnt the law change? anyway a quick google shows that any car bought after Oct 2015, if within 6 months its down to the person that sold you the car to prove that it's not faulty and is of satisfactory condition. So is this sale manager in the wrong here?

To be honest this is really upsetting my dad and hes openly said it's making him ill and that he thinks he should just take the deal and lose the money. :mad:

He has wrote a letter of complaint to fords head office and sent it yesterday, so I've told him to contact the garage and tell them your waiting for a response before going ahead with any other deals. My dad is that much of a mess he can't remember if hes actually signed any legal documents for this other car that might make the swap binding. Is this something he could pull out of if he has?

dacdesigns

Any advice for my dad please?

maxmycardagain

On whose finance? Ford?

dacdesigns

My dad had a part ex and the remainder went on Finance.

System

Sounds like its all going how it should. Your father legally has to give them the opportunity to repair the vehicle, he doesn't have a right to reject it until he's given them chance to repair nor to swap it so if he is wanting to swap then it becomes no different than taking in a non-faulty car to do a trade in deal.

As for the turbo, I have the same Mondeo and mine is on 120,000 miles and no whistling turbo so no its not normal.

dacdesigns

Thanks for the reply, he did actually leave the car with them to do the repair and also fix the doors which are lose. He was given a courtesy car for 3 days but when he went back they have done no work and saying the turbo isn't faulty and he should take it for a independent report to say it is. I have just spoken with my mum and apparently ford have rang to say the finance has been accepted on the other car and they are having it brought over from another branch. My dad actually walked out when he found out he wasn't going to lose so much money but they have continued to go ahead with the finance on another car anyway. Looks like at first my dad was lead to believe they was going to do a straight swap but then when the finance papers was shown he walked out. It's a right mess and not sure where he stands now?

dacdesigns

In short my dad has had several mechanics and a Turbo repair centre say the car isn't right, even fords own mechanics agreed but then changed there mind when the manager asked them and now are saying there is no fault.

So where does he go from here now? The law states it's down to the seller to prove that it's not faulty within 6 months but just because the sales manager says it's not is my dad just meant to take it?

arcon5

Firstly establish what's been signed and what stage in the process he's at!