Smart Parking Matalan Hayes DRP

mubashar

I am the Registered Keeper of a vehicle that got caught up in a parking incident on March 1st 2017 in the Matalan Hayes car park. I was not the driver or the shopper.


The shopper had placed an order for some clothing item at Matalan and got a lift from the driver to collect the clothing item as per schedule. As per the posted PCN dated March 7th, the vehicle was in and out within 15 minutes (from 09:10:54 to 09:25:33). The driver did not have change and was not parking as such and did not realise the car park was operated by an APNR system, so no ticket was obtained or displayed.


When I received the PCN by post (on March 10th), I informed the shopper who visited Matalan Hayes on March 14th. The Manageress (have name) was apologetic and asked for the matter to be left with her and they would contact Smart Parking Ltd to try to get the PCN cancelled. She did advise that the contract with Smart Parking Ltd was due to end imminently. She said that she could not guarantee the cancelation as Matalan was only leasing the land and that Smart Parking Ltd was contracted by the land owner and not Matalan.


Even after another follow up in person, there was no response from Matalan on the matter.


Today (April 18th), as the Registered Keeper, I have received a letter from DRP Debt Recovery Plus Ltd (dated April 12th) for parking charges of £155 and a payment deadline of April 26th 2017.


I do understand not to contact DRP and not to pay.


The original appeal was not done as the matter was with Matalan but it appears that as Smart Parking have now got kicked out from Matalan Hayes, not so Smart Parking will have no incentive to play ball with Matalan.


I have reviewed the sticky but am seeking some guidance as to what should be the next step (as I missed the first step)? Do I make a late appeal to Smart Parking? To POPLA? Or now just ignore all correspondence until a later stage?


I will try to attach images of the PCN from Smart Parking and the DRP correspondence.


Thank you for anticipated guidance. Once I get some clarity, I will draft an appeal (if advised) and share for vetting.

Redx

IGNORE

come back IF or WHEN you get an LBC in the post, or an MCOL from Northampton, in the post , within 6 years

mubashar

When I try to upload the images to my PCN and DRP letter, I get error message saying: "Sorry as a new user you are not allowed to post with links." And I'm not even a totally new user!


As a side note, the DRP letter states the Reason for issue as: Overstayed Paid Time. As per above, no ticket was actually purchased. Not sure if there is any relevance in that?

Umkomaas

We don't need to see either a Smart PCN or a DRP template letter - we've seen them any number of times before.

You need around 15 posts post count to open up newbie linking/uploading privileges.

Redx

IGNORE

and you cannot upload files here

and as you dont have enough posts here, you cannot post live links, so post "dead" links instead, by changing http to hxxp before submitting your post

mubashar

Redx wrote: »

IGNORE

come back IF or WHEN you get an LBC in the post, or an MCOL from Northampton, in the post , within 6 years[/QUOTE


If I will be potentially receiving all sorts of correspondence, how will I recognise a LBC (Letter Before Claim) or a MCOL (Money Claim Online). Will it be clearly indicated with the stated abbreviation / wording? Who will the sender be?


Is there now no alternative to put this matter to rest so that it does not potentially haunt me for 6 years?

pogofish

Post four of the Newbies Sticky covers DRP in its entirety - you need do no more than read it.

There is nothing else to put your mind at rest about.

Redx

nope, there is no MAGIC BULLET

you might wish for one, but until the government changes the rules, there isnt one and the small claims court system has been going for 44 years or so