Harveys Furniture Contact

BIGEYE

I am having a terrible time with Harveys Furniture CS, in that they cannot give me a delivery date for my already delayed furniture. I wasted 40 mins on the phone today speaking to some wee lassie that was of no help what so ever. Can anyone advise an email address of their CEO, or a contact phone number where I can speak to someone in authority that can provide me with some answers.

TIA

ARandomMiser

It is ridiculous to say, but maybe they can`t get a date of their supplier, and it is better to say 'we don't know' rather than make something up (which would only annoy you more). Push them for a date and tell them that time is now important.

BIGEYE

I have tried that, unfortunately they were non committal.

wealdroam

BIGEYE wrote: »

I have tried that, unfortunately they were non committal.

Then cancel your order and shop where they are more customer focused.

no1catman

Ah, the joys of trying to getting sense from Harvey's Customer service (what an oxymoron).

They don't do escalations. They won't give details of the MD/CEO - 'I 'm not allowed to, try googling it' yes seriously.

I can give you, the Head Office address - which is:
Harveys,
Radius House,
Anchor Boulevard,
Dartford,
Kent,
DA2 6QH

After sending a letter, I had an email, from a separate customer service team. Who expedited matters, and negotiated an appropriate discount.

Half the problem is that their staff don't have access to enough information, so they can't tell you. But then that's probably the case for some time - but they don't want to spend the money to update the IT system.
And the other, is that they don't seem to care about 'customer service' - at least that was my impression.

My suite was ordered in August, expected September, arrived November.

HTHs good luck.

Gazmc64

There seems to be a bit of a customer service problem with Harveys at the moment, my mum ordered a settee and chair in October, it was delayed and eventually turned up in Feb but was the wrong colour, they reordered the correct one and told her it would be 12 weeks again but she received a phone call last week telling her that they had lost the invoice and its going to be another 12 weeks!! what rights do we have in this instance?

daveyjp

Just cancel.

no1catman

daveyjp wrote: »

Just cancel.

They'll hit you with their cancellation terms.

Best option, may be if payment was made by credit card, the credit card company would be able to arrange a refund. Hope the 0% finance offer was avoided?

tyblonde

Try The Furniture Ombudsman, Harveys are a nightmare!

tyblonde

Also believe Stephen Campbell is the CEO. We wrote to him at steve@harveys-furnishing.co.uk though he did not bother to answer!

no1catman

tyblonde wrote: »

Also believe Stephen Campbell is the CEO. We wrote to him at steve@harveys-furnishing.co.uk though he did not bother to answer!

Then write to the address quoted earlier, Consumer Law does refer to 'delivery' as well.
Good luck.

Incidentally, it's probably coming from China, so has it been loaded on the Container ship? Where is the ship? Has it gone through customs? Harveys won't know these details, only when it arrives at their distribution centre.