Check your receipts

1.2K Posts



in Gone off!
Morrisons a couple of weeks ago:
Lurpak showing 2 for £5 - at till £3.25 each - refund given
Following week at Morrisons
Mackies ice cream £2.74 for 2 litres - at till £4 - refund given
Yesterday at Poundstretcher
PG tips 240 pack £3.49 - checked at till before being rung up £3.99 - charged me the right price of £3.49
Hobby craft today
2 packs of Playdoh £3.50 each - at till £4 each - assistant checked and charged me the £3.50
I hope you all check your bills as I seemed to be overcharged most times I go shopping.
Tesco today and NOT overcharged wow!
Lurpak showing 2 for £5 - at till £3.25 each - refund given
Following week at Morrisons
Mackies ice cream £2.74 for 2 litres - at till £4 - refund given
Yesterday at Poundstretcher
PG tips 240 pack £3.49 - checked at till before being rung up £3.99 - charged me the right price of £3.49
Hobby craft today
2 packs of Playdoh £3.50 each - at till £4 each - assistant checked and charged me the £3.50
I hope you all check your bills as I seemed to be overcharged most times I go shopping.
Tesco today and NOT overcharged wow!
0
This discussion has been closed.
Latest MSE News and Guides
Replies
Double the money back plus the item , I love when they over charge
me too !
Contacted Customer Services who asked my clubcard number, said I had been a good loyal customer and sent me a £10 moneycard.
My peeved state turned into a
Target 11st 3lbs - Completed
New target - lose remainder of fat and gain muscle :cool:
I think it's double the difference not double the actual price.
E.g. If you were charged 50p instead of 40p - you'd get double the difference = 20p.
I always find I have to ask.
Also once my shop came to more than I expected so I checked my receipt before leaving the store and the very first item was for a £34.99 printer ink cartridge that I'd not bought! :eek:
Apparently the cashier had done a price check for another customer and forgotten to clear it.
They refused to give me double because they said it was cashier error.
https://www.thesun.co.uk/living/1888357/how-you-can-get-free-food-and-money-back-at-tesco/
1) Tesco - £10 Finest Meal Deal - I was charged full price for each item because 1 item had been wrongly stocked on the Meal Deal display shelf. Meal Deal items have a different barcode from normal stock and are stamped with the words Meal Deal, yet staff are mixing them together with normal stock. If one item in your basket hasn't got the correct barcode then you will be charged the normal price for ALL items. Getting a refund from Customer Service is a story for another day. But let me give an example of one other customer's experience observed by my wife. The same scenario as above - the customer service staff remarked that the customer ' should have checked that all the items were marked Meal Deal' before putting them into her basket.
2) M&S Food- Same situation as above. I had to wait for 15 minutes while the store MANAGER processed the same complaint from the customer in front of me. When it was my turn, I had to ask him, after he refunded my £5.80 overcharge, for an explanation for the error. He actually went red faced and said that he didn't know. The answer is above- mixed barcode stock. The difference here is that none of the M&S Meal Deals are marked as such on the individual items, so you can't blame the customer, unlike the Tesco story. Customer Goodwill gesture ? NONE.
In both above cases how many customers overpaid by £5 to £6 and didn't notice ?
3) ASDA- A simple failure to adjust the computer price for a ROLLBACK item resulting in a 20 pence overcharge. The customer service response was to refund me the overcharge and present me with a £1 voucher as a Goodwill Gesture along with an apology for the error. I always find ASDA to be more apologetic and offering goodwill to customer complaints.