Cancelled car insurance

Helpp

Would really appreciate some help on this. The manager who I've spoke with has said 'Please be advised I cannot send you a letter with the agreement we had because your policy is cancelled completely'.

So basically I feel that they've allowed me to take out a new car insurance policy with them but if I ever do need to make a claim they'll just say I didn't disclose I'd previously had a car insurance policy cancelled, despite the fact they explained the situation to their sales team (and advised I would not have to declare having a policy cancelled) before I was passed through and took out a new policy.

Quentin

Your avenue is a complaint in line with their complaints procedure.

If you are unhappy​with the reply or they ignore you for 8 weeks you can escalate to the FOS for their adjudication at no cost to you

Helpp

Okay I'll do that. Cheers. Really wish I'd have been able to record the calls between us myself now because I feel as if they're just able to lose whatever calls aren't convenient for them.