Better Energy - will not issue bill!

Legacy_user

I switched to Better Energy for my gas supply in November 2016. The supply went live on 16 December - four months ago.

I have not had a meter read request, although I have been sending regular readings by email. I have contacted them twice by phone to ask why I have not received a quarterly bill yet. They responded on both occasions with something along the lines of 'you should have, I don't know why you haven't' but still nothing has materialised.

Anyone else in a similar position with this supplier?

wavelets

scgf wrote: »

I switched to Better Energy for my gas supply in November 2016. The supply went live on 16 December - four months ago.

I have not had a meter read request, although I have been sending regular readings by email. I have contacted them twice by phone to ask why I have not received a quarterly bill yet. They responded on both occasions with something along the lines of 'you should have, I don't know why you haven't' but still nothing has materialised.

Anyone else in a similar position with this supplier?

Not with them - they are far too expensive for us.

But follow the suppliers complaint procedure, referring to the 2 phone calls you have already made on this matter. I'm sure you will then get an explanation from them, rather than the 'don't know' response you have been given twice on the phone.

Robin9

I keep a very simple spreadsheet for my supplier (Daligas who only give an annual bill)-

Reading Cons kWh Unit cost s/c inc VAT Payment

22-Aug 1189
24-Sep 1202 13 143 £3.98 £5.73 £10.19 01-Sep £20.48
08-Oct 1222 20 220 £6.12 £2.43 £8.97 01-Oct £20.48
28-Oct 1282 60 660 £18.35 £3.47 £22.91 01-Nov £20.48
27-Nov 1425 143 1,573 £43.73 £5.21 £51.39 £20.48
30-Nov 1442 17 187 £5.20 £0.52 £6.01 nil
02-Jan 1626 184 2,024 £56.27 £5.73 £65.10 03-Jan £32.26
31-Jan 1808 182 2,002 £55.66 £5.04 £63.73 01-Feb £32.26
28-Feb 1958 150 1,650 £45.87 £4.86 £53.27 01-Mar £32.26
31-Mar 2069 111 1,221 £33.94 £5.38 £41.29 01-Apr £50.00
13-Apr 2095 26 286 £7.95 £2.26 £10.72 01-May


It showed me that my monthly DD was falling well short - a short phone call and Daligas upped the DD to my suggested monthly figure.