Warranty: shop tells me to go through manufacturer's hoops

unholyangel

IAmWales wrote: »

It's a long time since I've seen the mythical EU law quoted!

paweaz, in the UK you have rights against the retailer for up to six years, not 2 or 3-4. However as mentioned up thread it is often quicker to go straight to the manufacturer. Given that it took nearly a month to get this remedied, it is likely that would have been the case here.

Also, if going to the manufacturer with the retailer's agreement/ instruction you do not lose any of your rights against the retailer. In such a case the manufacturer is acting as the retailer's agent.

Doesn't need to be with their agreement - by law the guarantor needs to specifically tell you that your statutory rights are unaffected by the guarantee. That is because a consumer cannot lose their statutory rights by exercising a contractual one.

The trader may not be offering it themselves personally but its still being offered with the goods - which you have a contract with them for. If you had a repair/replacement under warranty and lost all rights with the retailer - it would effectively protect the retailer from selling shoddy goods which is exactly what consumer rights is designed to protect against.

I wonder if paweaz knows its his beloved 2 year EU "rule" that requires the consumer to prove the fault was inherent past the 6 month mark (given his remarks about it on other threads, I'd guess not).

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex:31999L0044

Time limits

1. The seller shall be held liable under Article 3 where the lack of conformity becomes apparent within two years as from delivery of the goods. If, under national legislation, the rights laid down in Article 3(2) are subject to a limitation period, that period shall not expire within a period of two years from the time of delivery.

2. Member States may provide that, in order to benefit from his rights, the consumer must inform the seller of the lack of conformity within a period of two months from the date on which he detected such lack of conformity.

Member States shall inform the Commission of their use of this paragraph. The Commission shall monitor the effect of the existence of this option for the Member States on consumers and on the internal market.

Not later than 7 January 2003, the Commission shall prepare a report on the use made by Member States of this paragraph. This report shall be published in the Official Journal of the European Communities.

3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.

oldwiring

All's well that end's well! In the end i did get a loan and later a replacement. End's well, that is my signal proved ropy due to satellite line of sight trouble with trees. So another end's well is created by a man with a van, who moves all the outside hardware.

Chrysalis

I had a similar scenario with littlewoods catalogue on a PS4 I brought.

I phoned them up with an issue after about 3 months, I got the console on buy now pay later and at this point not paid anything.

They fobbed me of to the manufacturer, I said "are you sure", and reminded them I have not yet paid for the product and I will not pay for a broken product. In the end I agreed to phone up sony to see if it could be resolved via troubleshooting measures but if it was decided I had to return the PS4, then it would be done via the retailer not the manufacturer. Luckily the troubleshooting resolved the issue (faulty controller).

Returnins to manufacturers are a lottery, they may carry out a repair, which means opening it up and of course potential for extra problems with that work, or send you replacement but sometimes replacements are pre repaired units not brand new, whilst with a retailer you looking at a refund or brand new exchange as well as quicker turnaround time.