Compensatio

Blackey91

Hi i was going to change energy supliers but decided not to it was done in the contacted them they said that edf bad taken over my gas supply which i was livid about as it had been canceled snd they responded saying it had been canceled so now my suplier has got to treat me as s new costumer and get my scount bk of edf they have been in touc h after i complained to them snd the resulution compensation which i asked for because of the isue it is on thursday they are phoneing me how much do you think is a adaquate amound of compensation can i espect of them ifs been a night mare

System

Blackey91 wrote: »

Hi i was going to change energy supliers but decided not to it was done in the contacted them they said that edf bad taken over my gas supply which i was livid about as it had been canceled snd they responded saying it had been canceled so now my suplier has got to treat me as s new costumer and get my scount bk of edf they have been in touc h after i complained to them snd the resulution compensation which i asked for because of the isue it is on thursday they are phoneing me how much do you think is a adaquate amound of compensation can i espect of them ifs been a night mare

With 17 day switching, which includes the 14 day cooling off period, it is likely that if you decide to cancel a transfer that it will not stop the transfer going through. The transfer has then to be reversed. You may be livid but I do not believe that you are entitled to any compensation as you will not lose out financially. When we get one day Energy transfers, then all cancelled switches will have to be reversed as the 'cooling off' period will take place after the transfer.

Robin9

Blackey 91 - as it was you who decided not to proceed causing the suppliers a lot of time and trouble should you be paying the suppliers compensation?

PS Odds on you wont get a phone call on Thursday.

PaschalFun

Blackey91 wrote: »

Hi i was going to change energy supliers but decided not to it was done in the contacted them they said that edf bad taken over my gas supply which i was livid about as it had been canceled snd they responded saying it had been canceled so now my suplier has got to treat me as s new costumer and get my scount bk of edf they have been in touc h after i complained to them snd the resulution compensation which i asked for because of the isue it is on thursday they are phoneing me how much do you think is a adaquate amound of compensation can i espect of them ifs been a night mare

If I understand you correctly, you were going to switch energy supplier
You even got to the stage of applying
But then you changed your mind

Did you stop the switch within the 14 day cooling off period?

If not, the supplier has done nothing wrong. All you can do is apply to switch again if you no longer wish to be supplied by that new supplier.

If you did, then the switch should not have gone ahead. If it has, you should complain. You can contact either supplier to do this (the old one you want to reamin with or the new one that took over the supply) - I suggest the old one as they will be keen not to lose a customer.

Tell them what has happened and explain you wish them to invoke the Erroneous Transfer Customer Charter

If this goes ahead (and it should do without good reason not to) then you will be treated as never having left the old supplier.
You will be entitled to no compenstaion as you will be put in the same position you would have been in had the ET not occurred, so you are not adversely affected in any way.

More info here:
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/youve-been-switched-to-a-new-energy-supplier-without-your-agreement/

System

PaschalFun wrote: »

If I understand you correctly, you were going to switch energy supplier
You even got to the stage of applying
But then you changed your mind

Did you stop the switch within the 14 day cooling off period?

If not, the supplier has done nothing wrong. All you can do is apply to switch again if you no longer wish to be supplied by that new supplier.

If you did, then the switch should not have gone ahead. If it has, you should complain. You can contact either supplier to do this (the old one you want to reamin with or the new one that took over the supply) - I suggest the old one as they will be keen not to lose a customer.

Tell them what has happened and explain you wish them to invoke the Erroneous Transfer Customer Charter

If this goes ahead (and it should do without good reason not to) then you will be treated as never having left the old supplier.
You will be entitled to no compenstaion as you will be put in the same position you would have been in had the ET not occurred, so you are not adversely affected in any way.

More info here:
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/youve-been-switched-to-a-new-energy-supplier-without-your-agreement/

Take care: customer cancelled switches are not treated as Errononeous Transfers of Supply. (Source: Ofgem)

Quote: Cancellations under cooling off are distinct from Erroneous Transfers (ETs). Cancellation under cooling off requires a customer who has entered a contract to make a conscious decision to terminate that contract in a manner that is compatible with the requirements of the Consumer Contracts Regulations. An ET generally arises when a customer notices that they have been switched to another supplier4 without their authority. Unquote

wavelets

Hengus wrote: »

Take care: customer cancelled switches are not treated as Errononeous Transfers of Supply. (Source: Ofgem)

Quote: Cancellations under cooling off are distinct from Erroneous Transfers (ETs). Cancellation under cooling off requires a customer who has entered a contract to make a conscious decision to terminate that contract in a manner that is compatible with the requirements of the Consumer Contracts Regulations. An ET generally arises when a customer notices that they have been switched to another supplier4 without their authority. Unquote

Not sure where you have quoted from, so did a search.

This was the only other libk that came up
https://www.ofgem.gov.uk/system/files/docs/2016/07/agenda_item_5-bpd_cooling_off_policy_paper.pdf

Was this the source.

As it also says:
Cooling Off
There is an inter-dependency between this issue and the issues of:
lock out periods (Issue BPD i23) and erroneous transfers (Issue
BPD i13)

and also
1.Domestic customers have statutory ‘cooling off’ rights to cancel a
services contract within 14 days of entering into that contract.
TOM v2 set out as a policy objective that, following cancellation under cooling off,a customer should be returned to the original
supplier on the terms they would have operated under had the switch not taken place.

So whilst you may be literally correct, there appears to be an interdependency involved its the same outcome to be expected.

To be fair, I'm not really sure what that paper actually is. It appears to be some kind of minutes of an open issues meeting.
Not sure if it is meant for the public, or whether it really should be quoted as policy.

If you want to get more into it, it seems to talk about TOM v2, which seems just like an ET to me, at least by the outcome. I;ve no odea who the heck TOM is, let alone the difference between v1 and v2
... so it will be no surprise I have no idea how it relates to an ET either.

Perhaps you could clarify, please?

The paper appears to end up with various open options still to be agreed on how to handle certain things - all too complicated for my little brain to understand, I'm afraid.