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Reasonable compensation for disastrous removals
Discocat
Posts: 74 Forumite
Hello all
We have recently had a very poor removals experience and I have no idea where to start in getting some of our money back. I would like to hear what you believe that we should be entitled to, if anything.
I will try to speak in general terms just in case this end up in court.
It was a move from England to Scotland at a cost of £4,800
A representative from the company visited our house to see the volume of items and arranged a price/number of vans based on that. Contract was signed.
We exchanged on Monday but due to size of job company arranged to arrive at 2pm on Sunday to load and they would leave at 5am on Monday and drive to Scotland to arrive at 2pm.
They arrived at 6pm on Sunday and didn't leave until 1am. The vans were too small and they refused to get anymore so all of our plants and plant pots were left behind.
They were stopped by VOSA on the M6 and both vans were over the weight limit so they were impounded.
1/3 of our possessions were removed and were left out in the rain.
The company arranged for someone else to hire a van which turned up to the VOSA weigh in area and our goods were loaded. (van was not waterproof so everything was soaked).
We ended up spending a freezing cold night on the floor of the new house with no heating (it hadn't been occupied for 5 years) with our goods turning up 24 hours late.
Due to the vans being overloaded and subjected to water 30 items of furniture and mirrors were significantly damaged and we have a pending insurance claim for £9,000.
Am I entitled to any of my £4,800 back as the removal company seems to think not.
We have recently had a very poor removals experience and I have no idea where to start in getting some of our money back. I would like to hear what you believe that we should be entitled to, if anything.
I will try to speak in general terms just in case this end up in court.
It was a move from England to Scotland at a cost of £4,800
A representative from the company visited our house to see the volume of items and arranged a price/number of vans based on that. Contract was signed.
We exchanged on Monday but due to size of job company arranged to arrive at 2pm on Sunday to load and they would leave at 5am on Monday and drive to Scotland to arrive at 2pm.
They arrived at 6pm on Sunday and didn't leave until 1am. The vans were too small and they refused to get anymore so all of our plants and plant pots were left behind.
They were stopped by VOSA on the M6 and both vans were over the weight limit so they were impounded.
1/3 of our possessions were removed and were left out in the rain.
The company arranged for someone else to hire a van which turned up to the VOSA weigh in area and our goods were loaded. (van was not waterproof so everything was soaked).
We ended up spending a freezing cold night on the floor of the new house with no heating (it hadn't been occupied for 5 years) with our goods turning up 24 hours late.
Due to the vans being overloaded and subjected to water 30 items of furniture and mirrors were significantly damaged and we have a pending insurance claim for £9,000.
Am I entitled to any of my £4,800 back as the removal company seems to think not.
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Comments
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I'd want the whole lot back to be honest. Catalogue of huge errors (wrong time, wrong vans, over weight etc)!0
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We can't see your contract from here...
Apart from the claim for the damage actually caused to your items, doesn't this amount to your stuff turning up 24 hours late? They did move it all so I suspect they're entitled to the bulk of their price. I presume you paid it all up front?0 -
Hi David
Yes, it amounts to a breach of contract - items being delivered 24 hours late plus I would imagine, a small amount of compensation for inconvenience.
But what is a reasonable amount for a 24 hour delay? I have never heard of anyone's removals turning up late so I have nothing to go by.0 -
P.S. The stress has been astronomical. I have lost literally 100s of family photographs and papers which I cannot claim for in monetary terms.0
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Could not agree more and so sorry for you not the best way to spend the 1st night in your new home.
The practicalities are that you should not be paying for any of the cost and in addition you should be able to get back the cost of any items that they damaged. Rain and cold would not of helped.
Really hope that you are now at last settling into your new homeHappiness, Health and Wealth in that order please!:A0 -
But what is a reasonable amount for a 24 hour delay? I have never heard of anyone's removals turning up late so I have nothing to go by.
I think you would have been justified in checking into a (reasonably-priced) hotel for the night rather than sleeping on the floor. So, probably that.
Ok, but that's part of the claim for the damaged items.P.S. The stress has been astronomical. I have lost literally 100s of family photographs and papers which I cannot claim for in monetary terms.0 -
I would have loved to have checked in to a Hotel however the Removals company kept telling us that the vans were on their when they weren't. We gave up waiting at 11pm, far too late for a Hotel in the remote area that we now live.0
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By the way, I haven't claimed for the photos and papers as they have no monetary value, only sentimental.0
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Not quite - they left all the plants/plant pots behind. (Leaving the OP responsible for the cost of disposing of those too, technically.)Apart from the claim for the damage actually caused to your items, doesn't this amount to your stuff turning up 24 hours late? They did move it all so I suspect they're entitled to the bulk of their price.0
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