delays in answering letters - DWP

rockingbilly

Can someone possibly tell me how long it should take for the DWP to reply to a letter?
Letter 1 - posted 17th December 2016.
Letter 2 - posted 4th January 2017
Letter 3 - posted 21st March 2017

All of the letters were delivered - as per Recorded Delivery confirmation. The letter dated 21st March 2017 was headed up in red ink - Complaint
I only communicate with government departments via the post - I then have a record of what has happened and said.

k3lvc

rockingbilly wrote: »

I only communicate with government departments via the post - I then have a record of what has happened and said.

But only if they reply :rotfl:


A cynic might suggest they consider your letters vexatious and have decided to ignore them

fredandwilma

rockingbilly wrote: »

Can someone possibly tell me how long it should take for the DWP to reply to a letter?

I've a feeling it says somewhere on their website, 13 months, 13 days, 13 hours, 13 minutes and 13 seconds, but i could be wrong? :doh:

It's worth double checking? :think:

Alternatively, you could phone and enquire if a reply has already / previously, been posted?

Personally, that's what i would do if i'd been waiting almost 4 months for a reply to a letter.

hth

f&w

rockingbilly

fredandwilma wrote: »

I've a feeling it says somewhere on their website, 13 months, 13 days, 13 hours, 13 minutes and 13 seconds, but i could be wrong? :doh:

It's worth double checking? :think:

Alternatively, you could phone and enquire if a reply has already / previously, been posted?

Personally, that's what i would do if i'd been waiting almost 4 months for a reply to a letter.

hth

f&w

That's the point I refuse to discuss anything with the likes of the DWP over the telephone - hence why I write letters.
Past history with them has made it this way.

In the past when telephoning for advice and/or help what I was told was either complete rubbish or 'I will get someone to ring you back within the next 5 working days - which never happens.

Methinks that I do agree with you - time to get the MP on the case.

rockingbilly

k3lvc wrote: »

But only if they reply :rotfl:


A cynic might suggest they consider your letters vexatious and have decided to ignore them

What a sensible reply.

What would you be doing if you were in my position? Using the telephone is out of the question.

poppy12345

rockingbilly wrote: »

Can someone possibly tell me how long it should take for the DWP to reply to a letter?
Letter 1 - posted 17th December 2016.
Letter 2 - posted 4th January 2017
Letter 3 - posted 21st March 2017

All of the letters were delivered - as per Recorded Delivery confirmation. The letter dated 21st March 2017 was headed up in red ink - Complaint
I only communicate with government departments via the post - I then have a record of what has happened and said.

I think the answer you're looking for is "how long is a piece of string" I have no idea how anyone is supposed to answer that question....

Diddle_Boy

Well they dealt with my complaint about Social Fund Debt within a month, and refunded me £347 that had been repaid back twice!

Tommo1980

Try a psychic!

50Twuncle

rockingbilly wrote: »

What a sensible reply.

What would you be doing if you were in my position? Using the telephone is out of the question.

I would be emailing them - on the general email address ?
Try https://www.0345-numbers.uk/benefits/email-address-to-contact-dwp/ for your local DWP office head person
damian.green.mp@parliament.uk is the DWP head honcho - if that fails
try https://email.number10.gov.uk/
if that fails
https://www.royal.uk/contact
if that fails
try praying !!