Missing Parcel

vicki84

Hi

Looking for some help please I ordered two coins from the Royal Mint (Now Sold out) they were sent Royal Mail singed for. My mum waited in today for me as I was expecting them to be delivered. She rang me up to say she opened the door and the postman was there and just handed her one letter.

I went online to check and it said the parcel had been delivered and signed for by a Y Arnold not my name and none of my neighbors have this name.

Lambyr

Contact the seller and tell them. They have a contract with Royal Mail for the delivery of your items, so they can raise the issue with Royal Mail.

vicki84

I have been to the persons who signed for my parcel they say they haven't had it. But they were shaking and acting shifty I'm not sure what to do

glentoran99

Leave it with the sender

KateySW

I've had this happen before with a different delivery company, someone had actually signed with a likely fake name in my case, we never did find out who got it... Very frustrating, but contact the seller. It's the senders responsibility to leave it with you, and if they haven't done that, they should still be liable (I'd hope so anyway!). At the least, you'll probably get a refund.

Unfortunately, you probably won't be able to prove the person you think signed for it has it, so leave it with the seller. They'll raise it with Royal Mail. Not much else you can do, if you called the police I'm guessing they'd just refer you to Royal Mail to investigate and resolve the issue within a certain window...

rach_k

Ask the sender to sort it out but you could also speak to the postman, if you have the same one every day (or get your mum to tell you which one it was then ask him when you next see him). If he remembers taking it round to Y Arnold's, he can confirm this and may even go round with you to 'jog Y's memory' i.e. show them they can't get away with it so they'll pretend to remember suddenly!

It could also be something different - sometimes we've had a 'sorry you were out' card left with one neighbour but it's actually been at a different house (I think when the postman knocks at all the doors and only one several houses down answers, then when they've already filled out the details, the next door neighbour answers so they give it them instead but forget to change the details).

tealady

It might be worth while asking the neighbours. A few weeks ago an item I ordered didnt arrive. One night my neighbour knocked and handed me the parcel, RM hadnt left me a card and my neighbour had been so busy with personal issues they hadn't had time to call round.

[Deleted User]

For all you know your delivery office or postie may have made a boo boo and this could all be resolve itself come tomorrow. I remember once seeing the nice pretty signature one of the delivery guys gave me whilst it brought them some more *ahem* time.

I'm with contact the seller at the earliest opportunity because if they have returns or delivery refusals/failures of other orders going out - they might well get this turned around. Sooner they know then the better. Hate to say it but I've also known RM parcels get mixed up with courier shipments in some despatch places.

Sometimes my neighbour has left it a day before now when you get the mysterious show though there was one when they must have thought I was their holding bay when away for few days and I felt sicker with their parcels I kept knocking for them as some demented woman. I wouldn't like to say I know them at all to be able to pull any lie detector suspicions on them. I can't work who is Dad or Son. For all you know the person could get agitated around strangers.

One time I found an Amazon CD or DVD type packaging just shuvved through the main letter box - it would never cross my mind to keep something that doesn't have my name on as I simply picked it up and ensured it then went into the 'right' mail box in our communal hallway. With them non the wiser as to the guy that didn't know he could get past the main door.

Nothing as strange as logistics!

Malthusian

vicki84 wrote: »

I have been to the persons who signed for my parcel they say they haven't had it. But they were shaking and acting shifty I'm not sure what to do

As others have said, raise it with the seller. Even if they have nicked your parcel, the Royal Mint has not fulfilled your order and is still responsible for doing so.

What else would you do, push past them and ransack their house? That would get you in far more trouble than they would be in even if they had stolen it. They were probably shaking because they needed a wee.

Fireflyaway

Contact royal mail. They were the last people to have it so should be able to investigate.