balance transfer issues

Hi everyone
I have transferred a balance from a Barclays card to a HSBC card on the 31 of March. the balance is already showing up on the HSBC card however it is still showing on Barclays card too. It is now 08th of April. When I first queried it HSBC, they said it might take up to 4 working days. It hasn't. So I rang HSBC yesterday and they confirmed all the paperwork is all set up their way, they have sent the instructions to Barclays etc. and confirmed the credit card number for me because I was worried that maybe I made a mistake taping it in etc. but no all ok. So I rang Barclays and they said they had received no instructions to transfer balance to HSBC therefore the balance is still showing up on my card and there is no payment pending or anything like that so they advised my to ring HSBC again because something must had gone wrong on their side. So I did but they were also baffled ad said they would ring me back yesterday but I had no phone callas. SO Im going to be on the phone again in a minute. the question is. Can I ask them to reverse the transfer? If I knew I was going to have so much hassle I wouldn't have bothered for the extra 6 months of interest free the HSBC were offering. Now I owe two lots???? and soon Barclays expecting me to start paying interest on their balance. And another question . How come the balance is showing up on HSBC card? Where does the money come from?? definitely not from my Barclays card !!!! Anyone been in this situation before and resolved it? Is it possible that it is just taking a lot longer than usual ???


  • [Deleted User]
    [Deleted User] Posts: 35,242
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    It's not the balance that gets transferred. It's a payment that is made from your HSBC card to your Barclaycard. The balance is showing on the HSBC card as they have made the payment.

    Triple check that you gave all the right payment details to HSBC. The money is most !Ikely in a holding account and if it can't be matched to the account correctly, will be returned to your HSBC card.
  • molerat
    molerat Forumite Posts: 31,006
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Last month I did 5 BTs to Tesco, Halifax and Virgin. All payments appeared next working day. Definitely need to chase HSBC.
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