Nationwide Faster Payments are down

slush

Nationwide Faster Payments are down at the moment and appear to have been down all morning, as none of my faster payments today have arrived.

http://www.nationwide.co.uk/support/ways-to-bank/service-availability

badger09

Agreed

I made one several hours ago through the app to Santander. Not there yet. There is now a service message on the app which wasn't there when I made the payment.

These things happen.

iltisman

I tried to open an ISA at Nationwide and that threw a wobbler at the last click .I will take my money elsware.

Biggles

Worse still, when I sent £1,000 from my main account (in order to qualify for the 5% interest) I found later it had been returned as 'an error'.

I am seeking confirmation that, when it is returned to Nationwide, I'll still get interest on it.

slush

Come on Nationwide, nothing's moved all day :-(

SnowTiger

iltisman wrote: »

I tried to open an ISA at Nationwide and that threw a wobbler at the last click .I will take my money elsware.

Perhaps a little shortsighted.

Presumably you researched similar products from different providers and decided that Nationwide offered the best deal.

Because of a small mishap you'll now invest in your second best option?

slush

Nationwide site reports all is now running normally. Hopefully our faster payments will quickly catch up.

Biggles

I hope Nationwide's customer service soon catches up, too.

When my payment was 'bounced' back to my main account on Fri, I rang them to ask why. They said they were having problems with payments and didn't know when it would be sorted.

Later in the day, I sent a secure message to ask whether I would lose interest if they didn't get it corrected for a while. They replied that it was nothing to do with them, that my main bank had recalled it and they didn't know why.

For confirmation, I rang my main bank this morning. They confirmed that Nationwide had returned it, as they were unable to handle Faster Payments.

xylophone

They confirmed that Nationwide had returned it, as they were unable to handle Faster Payments.

Complain (secure message) that you were given incorrect information?

Biggles

xylophone wrote: »

Complain (secure message) that you were given incorrect information?

I did that this morning.

septemberblues

They were working about ten minutes ago, I moved money from Nationwide to HSBC, it's gone in straight away.