MSE_William wrote: »
If you've used an ombudsman (in any sector) we want to hear about your experience. Did it solve a nightmare or cause more trouble than it was worth?
iproposterous wrote: »
I'm not surprised you received the response you did from the FOS as I get exactly the same sort of response. You can't report failures by a FI to the FCA because they dont accept complaints from individuals!!
EachPenny wrote: »
Thanks iproposterous and apologies for the delay in replying, I only saw your post this evening.
I took the FOS advice and discovered the FCA will accept complaints from individuals, but the individual won't be involved further after the actual complaint has been made, and no form of feedback (or compensation) will result.
In effect the FCA use the complaint as an 'intelligence report' and then decide whether further investigation is necessary. However from the individual consumer's point of view this is as good as a chocolate teapot.
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