Query about First Direct Regular Saver maturity process

[Deleted User]

My FD Regular Saver was due to mature yesterday, 4 April.

Sure enough, interest of £116.33 was showing online as a credit yesterday morning.

I transferred out the whole balance (£3,716.33) yesterday morning, leaving a nil balance on the RS.

I then opened a new RS online. At the end of the short procedure, it said that my new RS would show in a couple of days and the first payment would be transferred to my (new) RS from my FD current account then.

Today my (old) RS is still showing in online banking as a Regular Saver (with nil balance). I thought it would transmorph at maturity into an ordinary savings account.

I'm wondering what is going on and if the failure of my (old) RS to change from being an RS will hold up the start of the new one?

colin79666

Why not give them a phone?

Usually the RS converts itself into a eSavings account and you then take the money out so jumping the gun may have caused it to glitch. That said I seem to remember mind hung around a day or two last time and delayed me opening a new one.

alanq

It used to say on FD's website that on maturity funds would be transferred to an existing savings account but if none existed it would take a couple of days to create one to receive the funds. I don't know if it still says that.