Panasonic TV fault - what is my recourse?

sacha1dog

Hi,

In mid 2014 I bought on line, via an authorised Panasonic dealer, a high end TV. (~£ 1500)

It has just developed a fault which makes it unusable.

Obviously it is out of warranty, but before I go back to either the dealer, or Panasonic, does anyone have any hints or advice that may help me get this resolved easily? I am reluctant to pay for it, since looking on line, it would appear to be a relatively common fault.

thank you

wealdroam

sacha1dog wrote: »

Hi,

In mid 2014 I bought on line, via an authorised Panasonic dealer, a high end TV. (~£ 1500)

It has just developed a fault which makes it unusable.

Obviously it is out of warranty, but before I go back to either the dealer, or Panasonic, does anyone have any hints or advice that may help me get this resolved easily? I am reluctant to pay for it, since looking on line, it would appear to be a relatively common fault.

thank you

If it's outside the manufacturer's warranty term then I cannot see Panasonic helping you.

Which dealer did you buy from? Did they perhaps offer a longish warranty?

I'm thinking of the type of thing that Richer Sounds and John Lewis offer of six years and five years warranty respectively.

Other than that, I can only suggest you seek a remedy from the selling dealer using your statutory rights. You may well be asked to prove that the problem is due to an inherent fault.