Asking for photo id to process PPI refund

hunnyhunny

I made a PPI claim using the template on the Resolver website. I received a letter from NRAM regarding a loan I had with Northern Rock. They have made an offer which would like to accept but they reqire photo ID.
It says
"I require photographic identification (Passport/Driver's Licence) from you for our signature verification records. Without this information I will be unable to proceed with the agreed refund.".
I have neither as I do not have a passport and have never learned to drive. I have an expired provisional licence from when I briefly owned a moped but that is all. What can I do? I didn't have to supply photo ID to obtain the loan in the first place. Please help!

[Deleted User]

hunnyhunny wrote: »

What can I do?

You contact them and tell them what you have told us here. See what they suggest.

neilcr_2

I am also interested in this question as I currently have a photo id card which expires later this year. My photo id was purchased for me by a previous employer in 2012 as it was also a tachograph card for driving 7.5 ton vehicles. My ordinary car license is a old style paper(non photo) which does not run out till 2025.
A DL photo idea is very handy but I don't plan on driving 7.5 ton again any time soon. I don't have a problem with photo id but I don't really want to pay for it

[Deleted User]

neilcr wrote: »

I don't have a problem with photo id but I don't really want to pay for it

In the circumstance, I don't think you will have any option. It doesn't have to be a Driving Licence, of course, a passport will do.

-taff

neilcr wrote: »

I am also interested in this question as I currently have a photo id card which expires later this year.

Get in touch with before later this year then.

hunnyhunny

I called them and they said a photocopy of my expired provisional licence would be OK as long as my signature hasn't changed. They also accept a photocopy of the front and back of a credit or debit card (with all the numbers blanked out of course) to show name and signature.

Chrissie57_2

I have not been offered a sum of money but am being asked to send passport utility bill and driving license proof. I sent passport signature with no passport numbers on and utility bill without account number on and signature and address on driving license without license number. This was all refused and I am concerned if I sent complete details I am open to I’d theft and fraud. Is it common to ask for these documents? I went throug reclaimppi.co.uk.

[Deleted User]

Deal direct with the lender.

I wouldn't give a claims company the time of day, let alone my passport.

The_squirrell

Deleted_User wrote: »

Deal direct with the lender.

I wouldn't give a claims company the time of day, let alone my passport.

ABSOLUTELY !! Send it directly to the lender

lisyloo

Redacted ID cannot always be used.
My husband sent a scan of his photo card to our IFA whom we know and trust with some info redacted (covered 70),
They said they could not accept it.