Paying for motor insurance

50Twuncle

I am trying to pay my insurance company (Admiral) for a change in cars - they have asked for just over £20 to update my cover
However, this appears to be extremely difficult - since I have had a replacement debit card and they do not have any method of accepting payment on-line
They have asked me to phone them - but I am unable to speak on the phone, due to a disability
They no longer accept cheques as payment and are unable to provide me with an account number and sort code to pay by bank transfer
What can I do ?

iammumtoone

Do you have anyone who could phone on your behalf?

Can you explain via the method you have been communicating your difficulties with the phone and authorise this person to speak for you.

You are not the only person unable to speak via phone they must have come across this situation before and have procedures to deal with it, perhaps communication with someone higher up might help.

50Twuncle

I intend to email [EMAIL="quality@admiral.com"]quality@admiral.com[/EMAIL]

FutureGirl

Use a text speak service? I've had quite a few calls where customers have used this service.

50Twuncle

FutureGirl wrote: »

Use a text speak service? I've had quite a few calls where customers have used this service.

I don't have a working typetalk phone any longer !!

FutureGirl

Either find someone who can call on your behalf, or get a type-talk phone.

(You don't need a type talk phone anyway there are companies out there that you speak with on a computer, and they are then at the other end relaying what you say to the person on the phone).

Or cancel your policy via email and take out a new policy - this would be more expensive but means you don't need to speak with anyone on the phone.

Usually, when I have changed details online they usually just add the increase to my existing dd payments.

50Twuncle

They do have live chat - but this is insecure - so no payment can be taken

50Twuncle

This has been resolved at long last - I had to email the CEO to get it sorted
They have waived the extra payment that was required in order to continue cover !!!
I mean - how stupid - they do not accept cheques and their (supposedly secure) webmail communications system cannot be used to change payment methods....
They tell me that they are reviewing how their payment system is operated and unreservedly apologised to me for their behaviour (they totally ignored of my emails and the first one that I semt to them - informing them of the fact that I was unable to speak on the phone was similarly treated)