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Poor Jewelry repair

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Hi,

My other half has had her engagement ring repaired at a local jewelers. It has come back repaired badly and the shop have refused her a refund.

Does anyone know if we have any form of redress.

thanks,
J

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    harvey180 wrote: »
    Hi,

    My other half has had her engagement ring repaired at a local jewelers. It has come back repaired badly and the shop have refused her a refund.

    Does anyone know if we have any form of redress.

    thanks,
    J

    Have you thought about asking the repairer to put things right?
  • harvey180
    harvey180 Posts: 127 Forumite
    Part of the Furniture Combo Breaker
    Yes but he made such a mess I don't trust him. Also he has refused any form of refund
    ,
  • shaun_from_Africa
    shaun_from_Africa Posts: 12,858 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Whether you trust him or not is immaterial.
    As it stands, you have to give him the chance to put right the problem and if you refuse him this option then there isn't really anything you will be able to do at a later stage.
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