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Phones and the over-80s
Beenie
Posts: 1,637 Forumite
in Phones & TV
My widowed mother lives alone and we are mostly in touch via the phone. She lives too far away for me to visit more often than every 3 months.
She has read out a letter that she says comes from TalkTalk and it waffled about her broadband. She isn't on a computer and only needs a basic service to make and receive calls on her landline. As far as I know, she pays £20 a month for this (and her payments are up to date).
Does anyone know if there are any safeguards for the elderly and phone line-rental? She keeps repeating that she doesn't want broadband, she doesn't have a computer (both true) and can't see why she should pay this higher sum mentioned in her letter.
She has read out a letter that she says comes from TalkTalk and it waffled about her broadband. She isn't on a computer and only needs a basic service to make and receive calls on her landline. As far as I know, she pays £20 a month for this (and her payments are up to date).
Does anyone know if there are any safeguards for the elderly and phone line-rental? She keeps repeating that she doesn't want broadband, she doesn't have a computer (both true) and can't see why she should pay this higher sum mentioned in her letter.
0
Comments
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if she's in receipt of certain benefits she could be on BT basic
You can usually get BT Basic if you’re claiming one of the benefits below.
- Income Support
- Income-based Jobseeker’s Allowance
- Pensions Credit (Guaranteed Credit)
- Employment and Support Allowance (income related)
- Universal Credit (and are on zero earnings)
Universal Credit is a new benefit. See page 7 for more details
http://btplc.com/inclusion/HelpAndSupport/DocumentsandDownloads/BTServices/BTBasic/BT_Basic.pdf
http://btplc.com/inclusion/ProductsAndServices/BTBasic/index.htm
£5.10 a month , no broadbandEx forum ambassador
Long term forum member0 -
That looks absolutely perfect. Thank you so much.0
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