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Online Store - Return not received

myfairlady · 2017-03-28 09:27:40

Good morning all, I'm looking for some advice if possible please. I bought a dress from an online store which upon receipt was too small (eek!). I sent it back using first class signed for and expected to receive a refund. The refund was not received and after numerous emails to the 'contact us' on the website I received a…

Comments

bris Posts: 10,548 Forumite

28 March 2017 at 4:57PM

cono1717 wrote: »

First things first I'd send them a letter before action, there are some templates at the top of this forum. Not entirely sure if you can get your bank involved when dealing with returns but someone should be able to clarify that.

Did you even read the op? Who are they going to sue?

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