Lease Refund

Shayne

I've agreed to a new car lease where I paid a deposit using my bank card.

I was looking through the lease info and have realised it's not right for me, I called them but they won't change the lease contract to suit or refund me at all. Their refusing to help me out.

Obviously I don't want to be out of pocket by £600. If I call the bank, tell them I didn't make the transaction and they refund me, send me a new bank card.

Are there any repercussions from the bank?

Robin9

"If I call the bank, tell them I didn't make the transaction and they refund me, send me a new bank card."

What you are suggesting is fraud.


Did you not read the lease before you signed it?

eskbanker

There's no point in trying to evade your obligations via a falsified claim to your bank (who will presumably have the details of the transaction authorisation from when you paid) - if you've signed up to something and want to back out then you can only do so if you have cancellation rights from the contract with the leasing company. In other words, even if you did succeed in convincing your bank that the deposit was an unauthorised transaction and they charged the leasing company back, you'd still owe the leasing company £600 and they'd pursue you for this, potentially through the courts if necessary.

Check and recheck the Ts & Cs of what you signed up to - is there any cooling-off period for example?

Edit: depending on the wording of the lease, you may find you're liable for all the payments rather than just the initial one, so this could be a somewhat larger issue than just the £600 deposit....

jimjames

Shayne wrote: »

Obviously I don't want to be out of pocket by £600. If I call the bank, tell them I didn't make the transaction and they refund me, send me a new bank card.

Are there any repercussions from the bank?

I guess once the boys in blue call to investigate then you may have some explaining to do when the garage confirm it was you that made the transaction. It's not like there weren't any witnesses to the transaction, they may even have it on CCTV and copies of your ID?

Also if the company aren't paid by card then they're likely to take action to recover the money from you via another route. CCJ could end up costing you a lot more than just the £600.

Next time it's probably a good idea to read the lease before signing and paying the deposit.

rhysadams

Most lease firms have sophisticated CRM systems that will record calls and emails against the one customer. They will know you've made the payment, so this is fraud if you say otherwise.

When you agree to a lease, you usually sign a disclaimer to say that you are signing away "Consumer Contract Regulations"

Sean473

Should have paid with a credit card.. You could have tried a chargeback then...

eskbanker

Sean473 wrote: »

Should have paid with a credit card.. You could have tried a chargeback then...

....which would of course have been just as fraudulent as trying to deny that the payment was correctly made on a debit card.

As it happens, chargeback applies to debit cards as well as credit cards - you may have been thinking of section 75 protection with credit cards - but it's an entirely moot point because neither process applies to falsely trying to cover one's tracks as OP appears to be suggesting, so the advice in previous posts remains correct, i.e. OP needs to take responsibility for their own actions rather than trying to defraud financial institutions....

Shakin_Steve

I'd be very surprised if there wasn't some sort of cooling off period. OP, however, doesn't mention a timeline.

grumbler

I'd be surprised if there was a cooling off period for a contract signed in the garage.

Shakin_Steve

I thought all financial transactions would give you at least some time to think it over. Maybe he read the paperwork (at home) prior to actually signing it?
I really don't know...so I'd best shut up.:D

DCFC79

What isnt right about it Shayne ?

I wouldn't advise you go and commit fraud.