Amazon prime fiddle

Pollycat

kwikbreaks wrote: »

Guilty as charged. It must be so comforting to be perfect (even if it's only a perfect !!!!).

At least you acknowledged that it was an error on your part.

So many people on the 'monster' threads were adamant that they hadn't signed up for anything - despite lots of screen shots to prove otherwise.

IAmWales

kwikbreaks wrote: »

Guilty as charged. It must be so comforting to be perfect (even if it's only a perfect !!!!).

Far from perfect, but unlike the OP I don't blame others for my own mistakes. I certainly wouldn't be accusing someone of theft for something I failed to spot for two years!

Pollycat

IAmWales wrote: »

Far from perfect, but unlike the OP I don't blame others for my own mistakes. I certainly wouldn't be accusing someone of theft for something I failed to spot for two years!

The poster you've quoted twice didn't blame others for his mistake.

Neither did he accuse anyone of theft.

maceyratbags

I had 4 monthly payments of £7.99 taken out of my account for Prime after subscribing for the 30-day trial. My own fault for not cancelling thereafter but no email was sent to remind me and ask I wanted to continue. Amazon's reply to this is

"Since you didn’t cancel your membership before the free trial ended 30 days later, you were charged the £7.99 monthly membership fee. You were charged automatically so that you wouldn't experience any lapse in benefits."

Anyway, since I hadn't used any of the Prime services (my broadband is dreadful!) I had a moan on the telephone and they've refunded me the 4 payments - and most of all have CANCELLED my membership :T

Pollycat

maceyratbags wrote: »

I had 4 monthly payments of £7.99 taken out of my account for Prime after subscribing for the 30-day trial. My own fault for not cancelling thereafter but no email was sent to remind me and ask I wanted to continue. Amazon's reply to this is

"Since you didn’t cancel your membership before the free trial ended 30 days later, you were charged the £7.99 monthly membership fee. You were charged automatically so that you wouldn't experience any lapse in benefits."

Anyway, since I hadn't used any of the Prime services (my broadband is dreadful!) I had a moan on the telephone and they've refunded me the 4 payments - and most of all have CANCELLED my membership :T

Why would you expect to be reminded that you were in a free trial period and to be asked if you wanted to continue?

custardy

maceyratbags wrote: »

I had 4 monthly payments of £7.99 taken out of my account for Prime after subscribing for the 30-day trial. My own fault for not cancelling thereafter but no email was sent to remind me and ask I wanted to continue. Amazon's reply to this is

"Since you didn’t cancel your membership before the free trial ended 30 days later, you were charged the £7.99 monthly membership fee. You were charged automatically so that you wouldn't experience any lapse in benefits."

Anyway, since I hadn't used any of the Prime services (my broadband is dreadful!) I had a moan on the telephone and they've refunded me the 4 payments - and most of all have CANCELLED my membership :T

So you did read the email you got at the start? you did didnt you?

All Prime benefits are immediately available to you as soon as you sign up for membership.

If you have a free trial of Prime, your trial will automatically convert to a paid membership at the end of your free trial. You can avoid conversion to a paid membership by adjusting your membership settings in ‘Your Account’ within 30 days of signing up.

If you paid your membership fee as soon as you joined Prime, you may cancel within within 14 days of signing up. If neither you nor anyone authorized by you to use your account has taken advantage of any Prime benefits we will refund your first month’s membership fee in full. To cancel within the 14-day period, just adjust your membership settings in Your Account or use this cancellation form.

Your membership has a monthly duration and will be extended automatically. If you don’t want your membership to extend automatically, you may change this in Your Account at any time by selecting “end membership” and you won’t be charged for the next membership period. You can always request a refund of your most recent membership fee if neither you nor anyone authorized by you to use your account has taken advantage of any Prime benefits in that membership period.

For any complaints or queries, please contact our Customer Services.

Amazon.co.uk is a trading name for Amazon. For further information about Prime, please refer to the Amazon Prime Terms and Conditions.

Please note: this message was sent from a notification-only address that can't accept incoming messages. Please do not reply to this message. If you have any questions and wish to contact us, click here.

fozmcfc

I'm a firm believer in understanding what you are ticking/signing up for.

But I do think, it would be helpful, if like Netflix, all companies had to send an email to say that a trial is coming to an end and you will be charged (insert amount) from (insert date), if you do not cancel.

Not just for random days and monthly trials, but also for yearly renewals.

Instructions on cancelling should be included.

It would surely benefit, the company concerned as well, to stop them getting disgruntled customers who insist they didn't sign up etc...

The only reason I can think for not sending such an email, is they want customers to pay until they notice and cancel and hope they don't kick up a fuss.

parkrunner

fozmcfc wrote: »

I'm a firm believer in understanding what you are ticking/signing up for.

But I do think, it would be helpful, if like Netflix, all companies had to send an email to say that a trial is coming to an end and you will be charged (insert amount) from (insert date), if you do not cancel.

Not just for random days and monthly trials, but also for yearly renewals.

Instructions on cancelling should be included.

It would surely benefit, the company concerned as well, to stop them getting disgruntled customers who insist they didn't sign up etc...

The only reason I can think for not sending such an email, is they want customers to pay until they notice and cancel and hope they don't kick up a fuss.

Without doubt that is the reason, but it's so easy to set up your own reminder on whatever device you use, or even write it down on a calendar.

custardy

parkrunner wrote: »

Without doubt that is the reason, but it's so easy to set up your own reminder on whatever device you use, or even write it down on a calendar.

Don't even need that. As soon as you finish your order,go into your account settings and remove auto renew.
Job done in seconds.

KILL_BILL

if i want to avail myself of their 1 month trial i make and order and then i go into the prime settings and cancel it - get full use of the prime membership for that month before it expires

never had a problem with this before its just appears that some people dont cancel within the time period