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Return Electronic Item to Shop or Manufacturer?

Hi

I bought quite an expensive drone from a High Street store about 7 days ago. It's amazing technology, however mine is definitely not working right.

I am confused as to whether I should return it to the store, or the manufacturer?

Ideally, I'd like to try and get a replacement asap.

Thanks in advance for any suggestions.

Comments

  • Return to the Shop
  • DCFC79
    DCFC79 Posts: 40,644 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Take it to the shop and explain whats wrong.

    What makes you think it isn't right ?
  • DCFC79 wrote: »
    Take it to the shop and explain whats wrong.

    What makes you think it isn't right ?

    The remote control signal is cutting out repeatedly at an altitude of only 60 to 100 feet. Something that it simply should not be doing.
  • The remote control signal is cutting out repeatedly at an altitude of only 60 to 100 feet. Something that it simply should not be doing.

    I hope you have read and are abiding by the laws regarding the operation of these things, plus, I hope you have insurance. Please read up on them and use it legally and responsibly, irresponsible drone flyers are giving us fully legal, fully insured RC flyers a bad name.

    A basic insight here:

    https://bmfa.org/Info/Know-the-Law
    I hate football and do wish people wouldn't keep talking about it like it's the most important thing in the world
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