Indigo, St. Albans Station - Rigmount Road

Coupon-mad

was horrified to see tonight that they have increased the fine to £100 on the appeal area of the website!!!

Who cares? You won't be PAYING! Yes it's all a scam. Stop phoning them, they have no call centre in the normal sense of the word; this isn't a 'customer service' industry.

Start your own thread. Read the NEWBIES FAQS thread.

See my signature, tells you exactly where to click to get to page one to read the NEWBIES thread first.

maddiction

EMC,

It's 100% a scam, though I think they believe there own rhetoric...

As I've said in this thread and you mention, there is not indication that the bays down the end are 'reserved' and you don't even pass any of there signage if you drive straight down Ridgmount Road, more confound by the BIG yellow 'Parking' written across them and the pay machine next to them.

Indigo nicely show all this in there own contrived evidence 'cut 'n' past' pack.. along with a 'reserved' sign that is right over the other side of the carpark, with it's back to Ridgmount road... (They didn't even bother to use the one that's just round the corner, but in no was visible unless you've driven round past the station...). I did have half a mind to suggest they took it straight to caught (not that they can, been a bylaw case...) just to see how they would try and argue there case to a Judge/Magistrate...

I walked through the car park a few weeks later and noticed a 'sea' of yellow love notes on cars (I try my best not to park in the station usually and enjoy the walk back to the car usually, parked a way away). Just seems odd to me they have gone to the bother of providing 'evidence' to POPLA in my case (though it is very 'cut/paste.. I don't think anyone has actually spent any time on it) so I think they think they are on to a winner there as I would guess a lot of uninformed people would just pay the 'reduced' fee after been entrapped....

Definitely worth dropping the local paper and the local MP a line about!

Anyway, read up on 'Railway By-Law's' on here and other Indigo cases. If you can still get a POPLA code out of them then do so and jump through the hoops to get it to go away (I'm still waiting on a POPLA response which I'm expecting will be a win, don't see how it can't be), if you've passed that wait out the 6 months for the By-Law window to expire and ignore any rubbish they send you. I can't really see there is much they can do apart from send threatening sounding letters.. They would have to be exceptionally stupid to try and take to court (as a breach of contract) as it's a by-law case so the TOC needs to do that.


What ever you do, don't give them a penny!!!!!!!!

dirtdog

maddiction wrote: »

a way away). Just seems odd to me they have gone to the bother of providing 'evidence' to POPLA in my case (though it is very 'cut/paste.. I don't think anyone has actually spent any time on it) so I think they think they are on to a winner there as I would guess a lot of uninformed people would just pay the 'reduced' fee after been entrapped....

FYI: They did the same with me in the same carpark.

I am currently waiting for the POPLA decision (sent comments 8 days ago).

maddiction

........and:

'POPLA has decided to adjourn all cases on which the parking operator has asked the motorist to make a payment in respect of alleged breach of Byelaws. This is following complaints to POPLA and ISPA that POPLA has no authority to look at these appeals. We are considering our position and will contact you again in due course.Your case concerns Byelaws and is affected by the adjournment. During this time, you do not need to take any further action.
We do not anticipate the cases to be adjourned for more than two months from today. Parking operators should not pursue payment while the cases are adjourned.

Yours Sincerely,
XXXX XXXXXX
POPLA Team'

waamo

maddiction wrote: »

........and:

'POPLA has decided to adjourn all cases on which the parking operator has asked the motorist to make a payment in respect of alleged breach of Byelaws. This is following complaints to POPLA and ISPA that POPLA has no authority to look at these appeals. We are considering our position and will contact you again in due course.Your case concerns Byelaws and is affected by the adjournment. During this time, you do not need to take any further action.
We do not anticipate the cases to be adjourned for more than two months from today. Parking operators should not pursue payment while the cases are adjourned.

Yours Sincerely,
XXXX XXXXXX
POPLA Team'

I think POPLA have made a boo boo. They announced back in January that they would hear byelaw cases.

Johno100

maddiction wrote: »

........and:

'POPLA has decided to adjourn all cases on which the parking operator has asked the motorist to make a payment in respect of alleged breach of Byelaws. This is following complaints to POPLA and ISPA that POPLA has no authority to look at these appeals. We are considering our position and will contact you again in due course.Your case concerns Byelaws and is affected by the adjournment. During this time, you do not need to take any further action.
We do not anticipate the cases to be adjourned for more than two months from today. Parking operators should not pursue payment while the cases are adjourned.

Yours Sincerely,
XXXX XXXXXX
POPLA Team'

And what date is that letter/email?

maddiction

Email received today (27/6/2017).

Bit annoying not to get a proper response to the effort put in, but on the other hand the by-law 6 months is nicely ticking away...!

In any case I expect nothing much from this whole copy/paste, kangaroo court industry....

m

maddiction

Just walked through this carpark this morning and noticed they have put up wheele clamp signs... ( taken away the pay machine near the unmarked 'reserved' bays, but not bothered to actually paint any markings or putup any signage to say they are 'reserved'.......).

Looks like they may have cottened on to the by-law's? Does that give then authority to clamp?

So can Indigo clamp vehicles on railway land or does that need to be the train operator?

Coupon-mad

It would depend upon the wording of the byelaws, but I think an authorised third party can clamp a car in breach of those byelaws (but not as revenge or to force payment of an old PCN which may have been another driver altogether, as NCP discovered to their six-figure cost, against Mr Mayhook).

maddiction

I wouldn't credit them with the intelligence to be able to put 2 and 2 together to try and clamp people in revenge (not to mention having no legal standing to do so in that case) : o p

What worries me is if they think they can issue speculative invoices for alleged breaches and throw them around like confetti, (when there is no signage giving any indication of restricted/reserved areas, I wouldn't have a problem if it was all clear and above board..) and now they are thinking they can clamp people, presumably for the exact same thing, surly there will be no immediate independent appeals process what so ever at the pointy end (i.e. when you come back and find a nice yellow triangular hub on your motor), so you have to pay pay there and then to get you vehicle, purely on there say so that the motorist is contravening the by-laws?

I'm guessing that's how it works i.e. no money not tak-ie-off-ie in which case is that not a private body imposing a penalty without a court been involved, surly that's wrong... or does it happen another way? Or is it just an empty threat?

And more so that they have gone and put up clamping signs all over the car park, but not done one thing to mark the bays... You can see their method of thinking....


Also i'm curious if anyone else has noticed Indigo putting up such signs in other railway car parks they infest?