MyHermes charging fee for wrong parcel size

theonlywayisup

As above, it is a delivery confirmation only.

However, if the delivery was 'attempted' that will show when you input the delivery confirmation number.

forgotmyname

Just checking the the system used to measure and weigh the packages. Seems its only accurate to 5mm (0.2") some systems are only accurate to 10mm.

I cannot find the tolerance on the weight but if another parcel is within 2inches of yours then it cannot separate them.

Brooker_Dave

fuzzgun19 wrote: »

Please be advised that individual parcel size is calculated using a laser measuring instrument which removes the element of doubt if a parcel was to be measured manually by a member of staff.

I've had this sort of nonsense from UPS - from what I can gather 2 parcels stick together/go through together and that superduper laser machine is too useless to realise.

Assuming they've delivered your parcels already, ignore them and find someone else to do the job.