New TSB app

jimclark1967

KittenChops wrote: »

I've had this prompt for at least the last 2-3 weeks, and yesterday I received a text message from TSB to encourage me to download the new app...


When I spoke to someone in my local branch in August, they said the old app would be switched off in September at some point.


I hope not, because it won't work on my phone :-(

19th October and the old app is still going strong on my Android - looks like it's not going to plan.

I've had a couple of text messages encouraging me to upgrade but been ignoring them given the poor feedback.

AirlieBird

It's likely the old app is tied into Lloyd's platform and won't work when TSB move to their own platform early next year*

*originally scheduled for the weekend of 4/5 November but moved to 2018 as it is " just two days after the widely anticipated first base rate rise in the UK for over a decade." and it " will enable TSB to focus on communicating the effects of the widely anticipated base rate increase to its five million customers over the weekend of 4/5 November."

Wellard_Mann

I installed the app (Android) last week following their text prompts. I don’t have any issues with it myself. It does everything I want, which admittedly is probably less than some people as I tend to use my PC for online banking rather than mobile apps. I’ve checked battery utilisation and haven’t noticed any undue drain. I do have a habit of closing all apps after use anyway; force stopping if necessary. No idea why it needs access to microphone. I’m guessing maybe SMS and contacts for use with PayM or similar if TSB offer that? But that’s purely a guess. It’s not a service I use.

Kim_13

The old app still works on iOS too. I'll be switching at the last minute too; my iPad doesn't have Touch ID so I can't see any features that make me want to switch earlier.

Kim_13

The old app has now been stopped (iOS, but I assume they'll have done Android at the same time.)

EarthBoy

Kim_13 wrote: »

The old app has now been stopped (iOS, but I assume they'll have done Android at the same time.)

Yes, the Android app has also been stopped. It gave me a message saying that it's no longer supported and I had no choice but to use the new app instead.

KittenChops

On the android google play store, where people (like me) have left a huge number of negative reviews because the app doesn’t work at all, the developers appear to have left the same reply to everyone:

“ Sorry to hear you’re having problems. Send us an email at [EMAIL="appideas@tsb.co.uk"]appideas@tsb.co.uk[/EMAIL] with your full name and postcode, and we’ll do our best to help. ”

tempus_fugit

Since my earlier comments I have used the app more recently and it seems to work very well now. It has fingerprint login, which is good, I can easily see my account balances and transactions and I can move money out using the app, so I am quite happy with it now.

KittenChops

For anyone else like me who is unable to use the new app, TSB have just confirmed to me on Twitter that any switching incentives are yours to keep if you close your account.


(I thought that would be the case but was unable to check the T&Cs of the particular deal I switched with.)

jimjames

Annoying that the new app forces password for transfers that previously didn't require it. Much easier with other accounts