Defaulted account due to fraud, am I due compensation?

cmucha24

I have recently been a victim of fraud with O2 and two phones were taken out on my name, ranking up a total bill of over £1800. Not knowing about this until I started receiving letters from O2 about late payments, I decided to file it as fraud. When I got confirmation from my bank for O2 that it was fraud, the debt had been moved over to Lowell Financial. I called them up and sent them evidence that the debt was due to fraud. They later sent me a letter back stating they have received my evidence and will disregard the debt and will update my credit file. A few days later, I checked my credit file to find that my score had dropped by over 100 points and Lowell had defaulted my account! Am I due compensation?

meer53

If you've suffered a financial loss then yes. If not, then no.

Nasqueron

A drop in a fictional score is meaningless, it has gone down because "you" have defaulted on 2 debts. Once these have been removed your credit record (which is the only important thing) should be back to normal.

If you are complaining about a drop in score, no you are not due compensation. If you have suffered a provable loss then put in a complaint about that.

Monitor your file more regularly from now on just in case

DCFC79

Compo for your score going down well Id say you have no chance in hell.

Id be looking how they gpt your details to take out a contract in your name.

cmucha24

Thank you for all of your replies.

redux

Surely it would be better to persuade Lowell to remove the record.

PaulW922

The question is really whether or not Lowell have updated your file. My parents had the same thing happen to them - two Blackberry's turns dup from o2 that they had not ordered. O2 did not want to know!

PixelPound

redux wrote: »

Surely it would be better to persuade Lowell to remove the record.

Read the OP post that had already been agreed. OP just wants compo as the score was effected temporarily

Ben8282

cmucha24 wrote: »

I have recently been a victim of fraud with O2 and two phones were taken out on my name, ranking up a total bill of over £1800. Not knowing about this until I started receiving letters from O2 about late payments, I decided to file it as fraud. When I got confirmation from my bank for O2 that it was fraud, the debt had been moved over to Lowell Financial. I called them up and sent them evidence that the debt was due to fraud. They later sent me a letter back stating they have received my evidence and will disregard the debt and will update my credit file. A few days later, I checked my credit file to find that my score had dropped by over 100 points and Lowell had defaulted my account! Am I due compensation?

HOW could your bank provide you with evidence that an account allegedly opened fraudulently with O2 was fraud?
How could you send such evidence? What type of evidence was it?

PixelPound

Ben8282 wrote: »

HOW could your bank provide you with evidence that an account allegedly opened fraudulently with O2 was fraud?
How could you send such evidence? What type of evidence was it?

At a guess, the O2 account had a DD set up initially (maybe for initial payment?), and OP has checked with their bank that it was not an a/c linked to them.
Strange is the timescale, as it seems they have had letters and raised fraud with their bank and not O2.

poppasmurf_bewdley

Compensation from whom? I suppose when and if the crooks are caught you could claim some from them.

You can't expect a company which was also a victim to pay anything out to you any more than they would expect some from you.