Double-glazed replacement wood sash-windows

zoothornrollo_2

benemm83 wrote: »

Thanks - that's really very helpful. Did you call the Manchester branch and get them to visit you, or the London one?

I didn't realise they had a London branch until I looked at their website the other day - maybe they didn't at the time as this was a couple of years ago.

Manchester is certainly head office - but to be honest their customer service up there was a bit chaotic - not terrible, just a bit disjointed and slow to get technical answers as the staff on the phone are not the craftsmen.

Looks like they've got themselves a London base recently cos the bloke who measured up for mine was down from Manchester for two days.

And the bloke who came to fit them was a Finchley-based contractor and he was really excellent (you should ask for him if you go ahead). Workmanship on the windows was top notch too.

Guess I'd try the London office - let's hope they haven't started employing differential prices down south.

maisie_cat

we paid £21k for 15 windows and bifold doors in 2007.