Parking Eye PCN in RUH Bath

greekcoffee

I have writen a coplaint letter to BPA and this is their reply!!!

[FONT=&quot]Thank you for your enquiry.[/FONT]
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[FONT=&quot]Unfortunately we do not have the authority as a membership association to request a parking operator to cancel a parking charge or recall it from debt recovery, as per the collection process.[/FONT] [FONT=&quot] We will investigate any complaints about alleged non-compliance with the BPA Code of Practice. However, we are not set up to deal with disputes from the general public about parking or control. Nor are we a regulatory body. Therefore, the Code does not provide a way for a driver to challenge how a landowner or operator has applied parking control and enforcement on private land. Any challenge or appeal is a matter for the landowners or operators procedure, with the option of taking it to POPLA, and or the courts. We will not get involved in the arbitration of a dispute between an operator and an individual.[/FONT]
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[FONT=&quot]The Protection of Freedoms Act 2012 (POFA) is a piece of legislation introduced to provide Keeper Liability. This means if the Operator does not know the name and address of the driver they can hold the keeper liable under this legislation. To do this, they will need to meet the requirements contained within POFA. It is not mandatory that an operator uses POFA when issuing a parking charge notice. There is no legal requirement to do so as advised by the parking operator. It is at the discretion of the individual parking company as to whether they choose to utilise use POFA (2012).[/FONT]
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[FONT=&quot]We note you advise you did not receive a copy of the appeal outcome. Unfortunately we are unable to ascertain whether mail (or an email) has or has not been sent or received by either party. As it is not currently a requirement of the Code that the operator sends mail using recorded delivery (or requests a delivery receipt for an email), we cannot advise there to be a breach of the Code.[/FONT]
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[FONT=&quot]Yours Sincerely, [/FONT]
[FONT=&quot] [/FONT]
(Text removed by MSE Forum Team)

[FONT=&quot]AOS Investigations Team[/FONT]
[FONT=&quot]British Parking Association [/FONT]

Umkomaas

Template fob off - and their members have the audacity to complain about forum templates!

https://forums.moneysavingexpert.com/discussion/comment/72387661#Comment_72387661

Coupon-mad

The BPA always send that trash. It's a template reply. Shame on the BPA and their shoddy membership motley crew.

But as you only appealed on 16th March you are jumping the gun anyway because PE had 35 days to get your POPLA code to you, so that you can then win on 'no keeper liability'.