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lost bank transfer international

hello there

can somebody advise how I can get my bank to respond to my request to look into a lost transfer of funds £400 to my own australian account from Lloyds TSB offshore in the UK. I have asked them to put a trace on the transfer and have followed up on this 3 times with still no reply. I have to pay my credit card in Asutralai with thios money so it is a big problem for me. I have been into the local Lloyds bank branch and basically keep getting brushed off with no indication that they are actually doing or going to do anything. I have done this trnasfer many times before successfully so I can't understand how they could get it wrong... Thanks in advanmce for your advice
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