3 month old faulty mixer. Kenwood refuse to fix

naedanger

Kirsti_o wrote: »

How do I reply nicely that I want them to sort it not Kenwood?

Agrinnel- I'm not using it for commercial use. If they check it they will see this

You could reply saying you already tried speaking to Kenwood and found them to be unhelpful. [Alternatively explain (briefly) the full story and that Kenwood will not now help you.] You therefore now require them to resolve the matter as your contract is with them. So could they please send a reply paid label or make other arrangements to collect the item. You are seeking a refund, replacement or full refund at their option but would prefer [e.g. replacement] (if you would prefer some other remedy e.g. a credit note you could suggest that).

If you paid by credit (not debit) card you could perhaps add that if they are unwilling to deal with the matter themselves you will make a section 75 claim against your credit card company instead. [But this is perhaps not that friendly given you have just contacted them.]

unholyangel

I think your best bet is probably going to be to come clean to co-op - explain that you told kenwood you were using it as a business as you thought it would be dealt with quicker but that you're really just an avid home baker who doesn't like to be without her mixer for a long period of time.

If you already contacted kenwood & gave them a serial number/other information which they could use to identify you/the product, theres a strong probability that co-op are just going to send the mixer back to kenwood and kenwood will then tell them its not covered as its been used commercially.