Carphone Warehouse DSR return

Rbarkley

I paid for an early upgrade with Carphone Warehouse to my mobile contract and was offered an incentive to buy on the phone rather than instore (£45 discount) - the phone arrived and really is not what i was looking and asked to return the phone for a different phone but keeping the contract upgrade. Carphone warehouse is stating because i paid for early upgrade i have no right to return. Surely they can't pick and choose which part of DSR apply? Do i have any rights here? They claim it's informed on the phone but i wasn't, i never even received confirmation of the order even after phoning and asking for confirmation and no new contract information in writing either.

bris

An upgrade is not a new contract. Your termination rights only apply to when you first take out a brand new contract.


As this is just an extension to an existing contract you do not have cooling off rights.

DCFC79

Rbarkley wrote: »

I paid for an early upgrade with Carphone Warehouse to my mobile contract and was offered an incentive to buy on the phone rather than instore (£45 discount) - the phone arrived and really is not what i was looking and asked to return the phone for a different phone but keeping the contract upgrade. Carphone warehouse is stating because i paid for early upgrade i have no right to return. Surely they can't pick and choose which part of DSR apply? Do i have any rights here? They claim it's informed on the phone but i wasn't, i never even received confirmation of the order even after phoning and asking for confirmation and no new contract information in writing either.

Can I ask what it is you dont like about the phone ?