HSBC Credit Card - Direct debit setup

bell

So, my wife and I have a new HSBC credit card each for balance transfers and have attempted to set up a DD for each of these.

Obviously, I want to be careful not to late pay as I will lose my 0% deal, but it seems as clear as mud as to whether my DD has been set up.

Both of us have had letters saying they are set up (mine came via their electronic system on internet banking).

However, we have both have statements after that which doesnt state the direct debit will be taken (or even mention one).

Furthermore, I can't even see the direct debit on my internet banking, it just says download a DD form here.

Bit of a nightmare really. Obviously I will make a payment before the due date via my internet banking just in case, but I am wary of double paying.

I should add that I don't bank with HSBC.

So, a couple of questions.
- Those with a HSBC card, doesn it mention a DD on the statement when you have it in place?
- Does it normally take several months to actually, set it up? (HSBC seem a bit !!!!less)

[Deleted User]

So, you need to make a manual payment until the statement says it will be taken.


It should be in place for the next statement.

bell

Yeah that's what I intend to do

solentsusie

Deleted_User wrote: »

So, you need to make a manual payment until the statement says it will be taken.


It should be in place for the next statement.

This is not correct, although you may think so.

I also received my first statement, no mention that the direct debit would be taken, and the direct debit not showing in my payees in my bank account details. I also made a manual payment assuming it wasn't set up and the direct debit was also collected.

HSBC credit card statement is as clear as mud on this as there is no mention on it of collecting the direct debit.

As it also is for balance transfers. There is no acknowledgement online when you ask to make a transfer that is has gone through or is being processed. I saw this on the card I was transferring from before it was on my HSBC card. They are a bit 20th century in their dealings with customers. Very very slow.

bell

Great, so a very good chance I'll be double paying this month as I've just made a payment through Internet banking


It's not an issue as I am snowballing my credit card debts down so rather than coming off my biggest card it'll have to come of these if that's the case.