Santander - PPI claim not upheld...yet

lyndsayb2010

Ok so i got it wrong (the info the man from Santander gave me on the phone last week

"We're currently investigating your complaint about the PPI cover connected to your store card taken out on the 21 Sep 2000.

Based on the information that you've supplied and the records that we hold, we do not currently believe that we should uphold your complaint.

However, you have indicated on your original consumer credit agreement that you may not have been in continuous employment for 6 months prior to the date of the sale. You have stated that you had only been there for 3 months at the date of the sale.

This may have affected your ability to make a claim on the policy, your eligibility for the policy or its overall appropriateness, but without further information we cannot consider whether this is the case."


So my questions are:


What do they mean by this?


Are they admitting that they shouldnt have sold the PPI policy to me anyway due to me not being employed for 6 months? It was my first job from leaving college. I think i was employed in the Jun/july of 2000 and took the PPI policy in September 2000.


I could do with expert help on this please as i really don't want to mess up this claim. I also have a second claim with them and they are asking for exactly the same information.


Many thanks for reading

Mersey_2

For any civil claims (eg against employer, banks, NHS, etc):


www.gov.uk/get-proof-employment-history


It tends to take 30 - 40 days.

lyndsayb2010

Mersey wrote: »

For any civil claims (eg against employer, banks, NHS, etc):


www.gov.uk/get-proof-employment-history


It tends to take 30 - 40 days.

Thank you for that, i may ask for that anyway.

[Deleted User]

Duplicate thread here;
https://forums.moneysavingexpert.com/discussion/5615965