Barclays payees disappearing

Sueps

Well, they are still "working on it". Great.

stevefromrichmond

Hi there fellow sufferers!

I have run a business and had a Barclays account for over 40 years and am quite proud of dragging myself into the modern world - we haven't written a cheque out for over 4 years. I've settled into a comfy regime of setting up end of month payments to suppliers mid month...job done! ....and guess what? Today I found that 16 of the 25 payees now had their details missing/deleted. I would imaging that would represent 60+ suddenly disappearing. I had noticed it happening on occasions in the past, but viewed that as glitches. This is a potential disaster.

i phoned the help line and they are aware of the issue, but simply could not comprehend their excuses about forward payments, etc.....the bottom line is it shouldn't happen at all. I am reluctant to go through the process of reloading all the data if the same situation could occur.

I am now awaiting response.

Any comments?

Steve

lindonsear

Its happening to my personal account, payees used regularly for years are disappearing for no apparent reason! Its started happening in the last month or so. Really annoying having to put the data back in also it makes one doubt whether the Barclay's servers are secure, if they can lose data so easily?

RetdBankingITConsultant

I have a payee that I need to add everytime I want to pay (monthly credit card bill). The other credit cards still there as well as some payees that have not been paid in a while.


Is this old problem still an issue with Barclays?

born_again

RetdBankingITConsultant wrote: »

Is this old problem still an issue with Barclays?

Well if you check when this tread was started you will get the answer.....:rotfl: