Barclaycard ruined my credit score

Trodac

Hi,

OK ruined is harsh but hoping for some advice, I have a credit card with Barclaycard which I set up accidental death policy through the card when they cold-called and sold it to me around 3 years ago. This payment is only 2.99 a month and I have my card set for direct debit. I completely paid off my balance last October however these payments continued. Because the balance was less than 5 pounds they didn't collect the direct debit. However, this shows as a missed payment on my credit account. My score has taken a hit of 100 points and gone from excellent to good. This is despite a clear and up to date credit history for over 10 years. I wrote to Barclaycard to complain and they just reinstated the direct debit and said there was nothing they could do about my credit score.
Is there anything I can do to restore my good credit, it's so disheartening to lose a perfect credit score over a 2.99 payment that I had no idea had been missed. I don't get paper bills and they only informed me of the missed payment by email when the next payment was due.
Any advice would be greatly appreciated Thanks

[Deleted User]

Don't worry about the score. It's worthless.


Are you sure the payment wasn't taken because of the low amount? That would be odd.


You go on to say the DD was reinstated - which suggests it was cancelled.


What exactly happened? Is the missed payment still showing on your files?

DCFC79

Whats on your credit history as this is what lenders see.

solentsusie

"I don't get paper bills and they only informed me of the missed payment by email when the next payment was due."

But you would also have had an email stating that your statement had been prepared. I get these every month, and although it sounds harsh, it is your responsibility to check your online statement if you have elected to not receive paper statements.

I wouldn't worry about your score, as stated in the previous post it is meaningless, and Barclaycard are right, they can do nothing about that. The information they have supplied to the CRA's is correct though if you have missed a payment, as you did, even if it was only for £2.99. If there was a mix up at their end (not yours) and they cancelled the direct debit (not you from your end) then you can try and persue them for that.

Good luck.

Trodac

hi thanks for the responses

I checked my online bank account and the direct debit is still active and according to the details has been since oct 2013. The email I get monthly is to say what payment is due and with the direct debit set up I have never made a point to check that it has been paid. Also yes my credit file shows a month late payment.

Arleen

If you had direct debit set up and money in your account and they didn't collect it - call them and tell them that as it is their fault and they will fix it + remove the marker. If this is not the true story, well, tell us what really happened and we will be able to help.

Trodac

I swear it's the whole truth...yes definitely money in the account, they told me on the phone that it must have been the low amount that's why it wasn't taken. They refunded me the late charge and said they would reinstate the direct debit, but like I said on my DD list on my online bank it has been set up and still active since October 2013. I took his word, but when I saw it recorded on my credit history and the hit on my score I was at a loss what to do and sent a letter that was modified from a website saying what to do when you want to challenge something on your credit file but they replied by letter that they had reinstated the direct debit and nothing else.

mrmagooooooo

Same as all the other points here really. If you Canceled the Direct debit then unfortunately you've not got a leg to stand on. If they just didn't take the money then thats their fault and they should rectify the situation. If they dont or wont then go to the ombudsman.

Arleen

Trodac wrote: »

I swear it's the whole truth...yes definitely money in the account, they told me on the phone that it must have been the low amount that's why it wasn't taken. They refunded me the late charge and said they would reinstate the direct debit, but like I said on my DD list on my online bank it has been set up and still active since October 2013. I took his word, but when I saw it recorded on my credit history and the hit on my score I was at a loss what to do and sent a letter that was modified from a website saying what to do when you want to challenge something on your credit file but they replied by letter that they had reinstated the direct debit and nothing else.

Then call them back, demand transcription of that phone call, they will oblige, and inform that you are submitting it to financial ombudsman for resolution. That alone will most likely get them to rectify the situation, but if not then the ombudsman will and you will be as good as before.

Ben8282

It makes NO SENSE that they would have failed to collect the direct debit because it was for an amount of less than £5.

DCFC79

Ben8282 wrote: »

It makes NO SENSE that they would have failed to collect the direct debit because it was for an amount of less than £5.

Makes no sense to me either.