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home damage insurance claim - payment procedure

Anyone been through a claim before with Halifax?
Their assessor has visited and agreed to pay for damage repairs of few thousand pounds with a company we have sourced.
But they say we need to pay and they will reimburse. I can't afford to to pay all this £XXXX and wait for reimbursement. Is this normal procedure?
thanks

Comments

  • rs65
    rs65 Posts: 5,682 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    wayeye wrote: »
    But they say we need to pay and they will reimburse. I can't afford to to pay all this £XXXX and wait for reimbursement. Is this normal procedure?
    This is one way to settle a claim. Another is for the insurer to pay the repairer directly. Tell the insurer you can't afford it and ask hem to pay direct.
  • Blibble
    Blibble Posts: 503 Forumite
    Fifth Anniversary 100 Posts Name Dropper Combo Breaker
    Does Halifax have their own supplier which they could use to perform the works? This would usually only mean paying any relevant policy excess up front.
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