Urgent advice needed

Anzhelka

takman wrote: »

In the future you should always pay for things like Car Rental and Hotels with a Credit Card so that all your money isn't taken up by pending payments. You will also get the added Section 75 Protection on purchases over £100 aswell.

Now I will know. I always booked with credit cards, don't know why this time decided to book with debit card and now suffering from this.

theonlywayisup

Anzhelka wrote: »

That's what I'm trying to get from them to get my money back quicker and my bank (by the way it's Lloyd) said that with that reference money can be released today - however been advised (in quite rude form) that they never give such as details to their customers.

However they've cancelled transaction and I don;'t have to pay anything for that, it's just the matter of time, they said I have to wait 10 days for the refund.

The difficulty is unless you speak to their accounts department or someone who has access to their payment portal (merchant account processor) you won't probably be able to get the code.

I have a business and if I process a card payment I can see the authorisation code in the transaction. This is the code your bank want and with it they will be able to release the money immediately, but you will have difficulty getting it unless the person on the phone understands their payment system and can access it.



I doubt there is much more you can do than wait for the funds to be released/refunded.

Next time use a credit card.

Anzhelka

theonlywayisup wrote: »

The difficulty is unless you speak to their accounts department or someone who has access to their payment portal (merchant account processor) you won't probably be able to get the code.

I have a business and if I process a card payment I can see the authorisation code in the transaction. This is the code your bank want and with it they will be able to release the money immediately, but you will have difficulty getting it unless the person on the phone understands their payment system and can access it.



I doubt there is much more you can do than wait for the funds to be released/refunded.

Next time use a credit card.

Is that really such a different between Debit and Credit card? I've worked in the bank for 5 years (in a different country though) and didn't know that lol
Thanks for your advice anyway , I think I need to speak with somebody from accounts department. I've spoken with rentalcars on Saturday and other customer advisor said that they can do that just need to wait until Monday, but today I've got refused by somebody else. I should try to be more persistent I think to get through to Accounts department.

theonlywayisup

You could try and speak with their accounts department, explain that it's the authorisation code you need to give to your bank in order they allow you access to your funds. Be calm and explain that it's left you unable to pay for your groceries.

Anzhelka

theonlywayisup wrote: »

You could try and speak with their accounts department, explain that it's the authorisation code you need to give to your bank in order they allow you access to your funds. Be calm and explain that it's left you unable to pay for your groceries.

ok, I will try to remain calm and will try to get through account department. it's just the other customer service advisor made me mad saying that he doesn't know what happened and I need to wait now. Incompetency!
And I also have a lot of bad experience with other companies such as Yodel, Very and etc. so just tired of fighting for my rights and as ex customer service advisor myself I hate terrible customer service in general.

theonlywayisup

Anzhelka wrote: »

ok, I will try to remain calm and will try to get through account department. it's just the other customer service advisor made me mad saying that he doesn't know what happened and I need to wait now. Incompetency!
And I also have a lot of bad experience with other companies such as Yodel, Very and etc. so just tired of fighting for my rights and as ex customer service advisor myself I hate terrible customer service in general.

Customer services must be the worst job in the world. It isn't rental cars fault that you have issues with Yodel, Very etc.

Get a grip and treat the person on the phone how you would like to be treated if this was them ringing you for help.

Anzhelka

No, I wasn't rude at all it's just them not willing to do anything and can't even explain what's happened. When I was customer service advisor I really tried my best to do everything for my customer. I was working in the branch though, over the phone it may be more difficult.