Credit Card Protection for mis-sold goods?

Feverdiva

Hi everyone, I'm not sure if this is the right thread but here goes! I bought some sports wear from what looked to be a US company. I placed the order and they took the payment from my credit card straight away. I didn't get an order confirmation that day (Thursday) so on the following Monday I contacted their support email. No response. I waited another 24hours then contacted them via FB messenger & they got back to me with a confirmation number. 7 days later still no shipping reference so I contacted them again via FB and they give me a shipping ref. Another week later and it still doesn't show on the tracking website so I contact them again. They advise that the product is lost in transit and I can either have a refund or they can re-ship. By this time I'd started looking on the web and discovered the company was in China & the reviews were very poor so I requested a refund. The following day I receive an email in response to my original email to the support team telling me that my package was en-route. I contacted again and was told that there would be no refund as the package had despatched. I pointed out that I had requested a refund prior to them shipping and they went radio silent on me :-( Can anyone tell me what my options are? I paid using my credit card (£141), will I be able to claim back through them? If I had known that the company was based in China I would never have ordered from them. The prices on the website were in USD & the facebook page has live chats using US presenters....grrrr

Nasqueron

As it's over £100 you can try an S75 through your credit card provider, however if the goods arrive you won't be able to do that and would have to follow the returns process.

Did you pay directly on CC or through something like paypal?