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Next Retail refund for overcharged interest
hancoxrg
Posts: 24 Forumite
A few days ago and out of the blue I received a letter and a cheque for £2.72. In typical Next fashion it said that they had overcharged me interest and had calculated what they owed me plus 8% as goodwill.
Now that wasn't goodwill they had taken money that wasn't theirs and have a statutory requirement to refund it. The letter didn't say the period to and from nor the calculation.
Now if I had paid late they would have charged me £7.50 for the privilege and banged on the interest.
So I have made contact to request the to and form dates, the calculation.
Next Step I am going to claim compensation for mal-administration of account, charge them for overcharging me and i want the interest they would have charged me plus 8%.
Lets see what happens....
Now that wasn't goodwill they had taken money that wasn't theirs and have a statutory requirement to refund it. The letter didn't say the period to and from nor the calculation.
Now if I had paid late they would have charged me £7.50 for the privilege and banged on the interest.
So I have made contact to request the to and form dates, the calculation.
Next Step I am going to claim compensation for mal-administration of account, charge them for overcharging me and i want the interest they would have charged me plus 8%.
Lets see what happens....
0
Comments
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You are joking, right ?make the most of it, we are only here for the weekend.
and we will never, ever return.0 -
Compensation culture gone mad.0
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No... its called do as they would do0
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But their charges are clearly defined when you take out the contract, do you have a link to yours?0
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