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Failed verification while joining credit club

Hello, I'm new here and after some advice from anyone who's been in a similar position or knows the system well.

It seems Experian don't believe I am who I am. All info I gave during the registration process was correct, I've lived at the same address for 21 years. The only thing I can think of is they asked me for a credit card I have and how long I've had it, which I may have got wrong. There isn't any option to correct that though.

Is it worth ringing them to try and sort it out?

I only wanted to see my credit file so I can start checking for mis-sold PPI.

Any advice gratefully received.

Doug
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