Packaged Bank Account Reclaim - Is the Ombudsman decision final?

zseymour

Hi All,

I dont know if anyone can advise.

I have had my packaged bank account for over 20 years with Natwest, I felt sure that it was mis sold originally and went through the process of writing to my bank, they confirmed that there was some errors made, for eg they did not communicate or send me any information about my bank account for 4 years after opening the account but still rejected my claim. I took it to the ombudsman and they agreed that there was an issue but said that as I have had the account for so long it was too late to do anything about it.. Is their word final?

Silvertabby

Have you ever made use of the benefits? Travel insurance is the most obvious.

dunstonh

I felt sure that it was mis sold originally and went through the process of writing to my bank, they confirmed that there was some errors made, for eg they did not communicate or send me any information about my bank account for 4 years after opening the account but still rejected my claim.

This seems fair. You have had it for over 20 years. Errors in the first 4 years means you have had over 16 years of correct compliance. You have three years to raise a complaint about something you should reasonably be aware of. So, you should have made a complaint by around 13 years ago.

I took it to the ombudsman and they agreed that there was an issue but said that as I have had the account for so long it was too late to do anything about it.. Is their word final?

An adjudicator make a decision on your referral of a complaint to them. You can appeal to an ombudsman. Their overturn rate is only around 10% and tends to be more applicable to complicated things. Yours is not a complicated case. You are clearly well past the point you can argue about something being wrong all the time ago.

zseymour

I have not used any of the benefits, seems daft now looking back that I paid it for so long and didnt take advantage of any of it ..even have additional AA cover on the cars etc .. Thanks

-taff

Ask for an Ombudsman to look at it.
Stress the never used the benefits bit.