Double Glazing deposit refund query

red40

My mother decide she would have the old double glazed bay windows on the front of her house renewed as they are now 30 years old. We went to a well established local window company who sent a young lady around a few days later to see the style/openers/ glazing type, etc and took a £600 cheque deposit from my mum, on the understanding the surveyor would be round to measure the windows up, this was 3 days after the young lady coming round.

As they are bay windows the surveyor wanted my mum to sign a piece of paper that if the bays collapsed she would be liable for all their costs to rebuild. Unaware of this at any point, my mum wouldnt sign, basically because she does not have the £1500+ the surveyor was estimating to rebuild.

It is now nearly 2 months having requested the deposit back from the company and they are making all sorts of excuses, they dont do refunds in cheque form, they dont have my mums bank details (they do, some 6 weeks ago).

Question is what is my next course of action? I have all the dates the company attended, etc, deposit receipt, paperwork for the proposed windows. Is it now a case of writing to the company and giving them a timescale to refund the deposit?

From the initial lady attending and the surveyor coming it was 4 days, which I unerstand is within the 7 day cooling off period, is this correct?

Thnks for any advice given.

TheCyclingProgrammer

Letter before action time IMO.